HVAC Mechanical Technician Level 2

Concentric is the first national industrial power services organization delivering forklift and critical power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, GuaranteedPOWER and PerpetualPOWER are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

Job Summary

The Technician, Level 2, HVAC Mechanic is responsible for delivering and installing HVAC telecommunication equipment. The Technician, Level 2, HVAC Mechanical will load, deliver, and install equipment to a variety of customer sites for emergencies or scheduled events. They will provide professional, respectful service while performing work and/or solving on-site challenges. This position reports to the Regional Service Manager, Critical Power Operations, and has no direct reports.

*The travel expectation for this position could extend up to 2 weeks at a project site, then returning home for a period of time before travelling again - Company vehicle will be provided for assigned territories.

Key Job Responsibilities

• Reliable attendance and punctuality.
• Deliver and install telecommunications HVAC equipment.
• Ensure all work is performed according to safety regulations and building codes.
• Review mechanical and technical manuals and project specifications to understand project requirements.
• Troubleshoot mechanical problems and identify solutions.
• Maintain detailed project documentation including progress reports, work orders and inspection reports.
• Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs.
• Track activity and progress by communicating job notes and updates with your team.
• Prepare necessary reports for project management and clients.
• Travel to other branches or sites, as required, to assist with product installation, removal, or repairs.
• Implement quality control measures to ensure project standards are met.
• Proactively identify and address potential quality issues.
• Conduct regular quality checks throughout the project.
• Other duties as assigned by supervisor.

Key Performance Measurements

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercise high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness and ability to learn new skills and information.
• Other key performance indicators as assigned.

Requirements

• High school diploma or GED equivalent, required.
• Should have 3+ years of HVAC mechanic experience.
• Should also have experience operating heavy equipment, as well as towing a trailer using a service truck.
• Certification from a technical school focused on Journeyman HVAC/Mechanical, preferred.
• Must have a valid driver's license, pass a background check, and drug screen.
• May be required to pass additional requirements under the Department of Transportation (DOT).
• Possess general knowledge of safety regulations and compliance requirements.
• Strong desire to deepen expertise in HVAC diagnostics, service, and responsibilities, taking on more complex challenges with each year of employment.
• Working knowledge of HVAC machines and tools, including the designs, uses, repair, and maintenance.
• Use of test equipment e.g., Digital Variable Multi (DVM), and refrigeration test equipment.
• Strong organizational and multitasking abilities.
• Ability to organize their own work and work independently, with limited supervision.
• Proficiency in Microsoft Office and Microsoft TEAMS platforms.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships.
• Possess a keen eye for detail, and the ability to work in a fast-paced environment.
• Ability to work collaboratively with other departments.
• Willingness to work flexible hours, including weekends and holidays.
• Requires heavy travel, some evening, weekends and overnight travel.

*This job description is subject to change at any time.

Benefits:

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service We offer industry leading benefits:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings