Receptionist

NOW HIRING: RECEPTIONIST

JOIN THE DOVER HOUSING AUTHORITY TEAM

• Full-Time
• 35 Hours/Week
• Exceptional Benefits
• Meaningful Work

The Dover Housing Authority (DHA) is seeking a warm, organized, and motivated Receptionist to become the welcoming face of our agency. If you thrive in a fast-paced environment, enjoy helping people, and want a position with outstanding work-life balance and exceptional benefits, this may be the perfect opportunity for you.

Why You'll Love Working With Us:

DHA is committed to supporting employees with a comprehensive, competitive benefits package designed for long-term stability, professional growth, and personal well-being:

• 13 Paid Holidays
• Generous Paid Time Off
• Employer-Paid Medical & Dental Insurance
• State Pension Plan (NH Retirement System) – secure, reliable retirement benefits
• Ongoing Professional Training & Development
• 35-Hour Work Week
• Early Fridays – Office Closes at 1:00 PM
• A collaborative, mission-driven workplace that truly values its employees

About the Role:

As DHA's Receptionist, you will serve as the first point of contact for residents, visitors, community partners, and applicants. Your work ensures smooth daily operations and provides vital support to multiple agency departments. You'll work independently with guidance from the Executive Director, Deputy Director, Finance Director, and Director of Occupancy.

Key Responsibilities:

• Greet and assist walk-in visitors with professionalism and courtesy
• Answer and route incoming phone calls; provide information and referrals
• Support Occupancy, Finance, and Administrative departments with clerical tasks
• Receive work orders via phone/email, coordinate with maintenance, and enter into MRI
• Close completed work orders
• Review incoming paperwork for accuracy, completeness, and required verifications
• Enter rent payments during closed office hours
• Issue parking permits and track vehicle registrations
• Complete rental verifications for DHHS, CAP, Welfare, and other agencies
• Update master spreadsheets (occupancy, keys, pet policy, etc.)
• Create and manage keys and lock cores for all DHA units
• Organize and audit the master key cabinet and tracking logs
• Assist with filing, scanning, and document retention
• Support mailings, notices, and communication distribution
• Perform other duties as directed by DHA leadership

What You Bring:

• Strong Microsoft Office skills, especially Excel (formulas, formatting, sorting)
• Excellent organization, time management, and multi-tasking abilities
• Clear written and verbal communication skills
• Knowledge of office practices and familiarity with government or nonprofit settings
• Professionalism, confidentiality, and exceptional attention to detail
• Ability to engage respectfully with a diverse population
• Experience with digital and physical filing systems

Preferred Qualifications:

• High school diploma or equivalent; business/office coursework a plus
• 2+ years of clerical or administrative experience
• Experience in a government, nonprofit, or housing agency preferred
• Or an equivalent combination of training and experience

Salary & Schedule:

• $17–$20 per hour, depending on experience
• 35 Hours/Week
• Monday–Thursday: 8:00 AM – 4:00 PM
• Friday: 8:00 AM – 1:00 PM

If you're looking for a role where your work matters—and where you can enjoy unbeatable benefits, a supportive team, and a mission-driven environment—we encourage you to apply

Join us and help make a difference in the Dover community.

Pay: $ $20.00 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person