Analyst, Customer Supply Chain

All Posting Locations: Pittsburgh, PA, US

Job Functions: Logistics

Date Published: December 16, 2025

Ref#: R-97676

Remote, Hybrid or Onsite: Hybrid

ABOUT THE ROLE

Job Description

This role is responsible for cultivating and strengthening strategic partnerships with key customers, with a focus on co-creating innovative supply chain solutions that drive mutual benefits and efficiencies. To achieve this, it is crucial to build and maintain strong cross-functional relationships within Kraft Heinz, enabling seamless collaboration and driving results across our network. The ideal candidate will be able to identify opportunities for process improvements, develop and implement cost-saving initiatives, and measure the effectiveness of these efforts to ensure continuous improvement and optimization of our supply chain operations.

Primary Responsibilities

• Customer Advocacy: Serve as the "Voice of the Customer" by educating key personnel on customer supply chain expectations and providing feedback on Kraft Heinz's performance, ensuring customer needs are met and exceeded.
• Strategic Partnership Development: Build and enhance customer partnerships to create efficient supply chains that drive mutual benefits, growth, and profitability for both Kraft Heinz and its valued customers.
• Performance Analysis & Improvement: Analyze and monitor monthly KPIs to track customer's service levels and efficiency performance, making proactive adjustments to improve metrics such as on-time delivery, case fill rate, and other key indicators.
• Cost Savings & Service Improvements: Deliver specific, measurable cost savings targets and service improvements through process enhancements, corrective action, and collaboration with Kraft Heinz logistics, planning, and customer service departments.
• Innovative Supply Chain Solutions: Design and implement creative, mutually beneficial supply chain solutions and programs that improve service, on-time performance, and/or reduce costs, such as Customer Backhaul Programs and Factory Direct opportunities.
• Policy Development & Implementation: Participate in the development and coordinate the implementation of new supply chain policies and procedures that meet customer needs and align with Kraft Heinz's business interests.
• Sales Collaboration & Support: Work closely with Sales counterparts to maximize sales through efficient supply chain offerings, staying informed about Sales initiatives and assisting the team in meeting sales targets and project deadlines.
• Collaborative Forecasting & Supply Chain Optimization: Partner with customers to develop and implement collaborative forecasting strategies that enhance supply chain visibility, streamline processes, and eliminate waste, resulting in significant reductions in costs and hours spent.

Qualifications

• Minimum of 3-5 years of experience in a supply chain related field, with a proven track record of delivering consistent and positive results in supply chain management.
• Advanced proficiency in Microsoft Excel and PowerPoint, with experience in ERP systems (SAP preferred) and the ability to leverage technology to drive supply chain optimization.
• Experience with BI reporting tools and technologies, with the ability to design, develop, and implement reports that provide actionable insights and drive business decision-making.
• Proven ability to design, develop, and implement innovative supply chain solutions that drive business growth and profitability for Kraft Heinz and its customers.
• Strong analytical skills and strategic thinking capabilities to analyze complex supply chain problems, identify opportunities for improvement, and develop effective solutions.
• Excellent interpersonal skills to work effectively in a highly cross-functional environment, with the ability to influence and negotiate with stakeholders to drive business outcomes.
• Proven leadership skills to lead project teams without positional authority, with the ability to motivate and guide teams to achieve supply chain excellence
• Highly resilient and results-driven, with a strong focus on delivering exceptional results in a fast-paced and dynamic supply chain environment.
• Excellent presentation skills to effectively communicate supply chain strategies, solutions, and results to various stakeholders, including customers, sales teams, and executive leadership.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.

New Hire Base Salary Range:

$77,800.00 – $97,300.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into