Field Service Technician II- AZ

Join the Game: Become a Field Service Technician at AGS

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you

What You'll Do:

Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.

Maintenance Master: Perform preventative and general maintenance on AGS casino products. You'll make sure everything runs smoothly

Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.

Customer Service Champion: Provide "best-in-the-business" service to our customers…internal and external.

• Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.

Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.

• On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.

Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

Education: High School diploma or GED

License to Drive: A valid driver's license, vehicle insurance

Tech Skills: You're a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we'll help you level up).

Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points).

Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).

Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).

Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You'll Love About This Role:

Adventure Awaits: Traveling to the different casinos and customers in your territory

Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.

Techs Unite: Work with the latest and greatest casino gaming equipment—if you're into gaming, you'll love this

Hands-On Work: It's a job where you'll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here

Physical & Work Environment:

You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here).

Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

At AGS, we take various factors into