Guest Service Representative

All inquiries must be submitted through the application portal. Please do not call the property regarding the job posting.

Job Overview
Are you passionate about delivering exceptional guest experiences and leading a dynamic front desk team? We are seeking an energetic and detail-oriented Hotel Front Desk Agent to oversee daily operations at our bustling hospitality establishment. In this pivotal role, you will be the welcoming face of the hotel, ensuring smooth check-in and check-out processes, managing guest relations, and maintaining top-tier customer service standards. You will provide memorable stays for every guest while upholding the hotel's reputation for excellence. If you thrive in a fast-paced environment and possess a strong background in hospitality management, this is your opportunity to shine

Duties

• Daily front desk operations, including guest check-in/check-out, reservations, and billing procedures
• Deliver outstanding guest services with enthusiasm and professionalism
• Manage multi-line phone systems, answer inquiries promptly, and handle guest requests with a positive attitude
• Address concerns swiftly ensuring guest satisfaction at all times
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless service delivery
• Uphold hotel policies, phone etiquette, and customer service best practices
• Maintain accurate records of guest interactions, reservations, and special requests for future reference
• Uphold hotel standards by enforcing policies related to guest safety, security, and hospitality protocols
• Assist in resolving complex guest issues or complaints with tact and professionalism to foster loyalty
• Additional cleaning and hotel laundry duties assigned, daily

Experience

• Proven experience in hospitality or equivalent front desk reception work
• Exceptional customer service skills with a focus on guest satisfaction and relationship building
• Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively
• Excellent communication skills with a professional phone etiquette approach
• Ability to work in a fast-paced setting
• Prior experience working in a hospitality operation is advantageous

Required

• Open availability required, scheduling varies in this position and includes holidays and weekends.

Join us as a Hotel Front Desk Agent where your energy fuels memorable guest experiences We are committed to fostering an inclusive environment that values hospitality excellence, teamwork, and professional growth. Your dedication will help create welcoming atmospheres that guests cherish long after their stay.

Job Types: Full-time, Part-time

Pay: $ $18.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person