Logistics Supervisor

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion
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About the Role:

Title
: Infor Provia Support Analyst

Location:
Remote

ResponsibilitiesKey Responsibilities

• Provide technical support for the Provia ViaWare 5.x environment.
• Perform data analysis, queries, and issue resolution within Oracle DB.
• Log into Unix/Solaris to review logs, background processes, system performance (e.g., using top).
• Investigate and debug issues by reviewing 4GL and C++ procedural code (no coding or development required).
• Manage incident tickets and maintain case queues in ServiceNow (ITL).
• Participate in cross-functional communication with internal teams and end customers.
• Conduct light testing activities as needed (major plus).
• Work alongside internal experts during ramp-up (access setup may take ~1 week).

Qualifications

• Minimum 3 years of WMS experience, ideally with direct exposure to Infor Provia / ViaWare 5.x.
• Strong understanding of 4GL, C++ procedural concepts, and legacy WMS data flows.
• Hands-on experience navigating Unix/Solaris and reading system logs.
• Ability to run database queries, validate data, troubleshoot issues.
• Debugging experience and comfort reviewing legacy code for issue isolation.
• Experience managing queues/tickets in ServiceNow (preferred).
• Familiarity with Cron jobs and batch/background processing.
• Ability to read basic procedural code languages (no development required).

Salary Range: T
he salary for this position is between $120,000- $130,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: (medical insurance) (dental insurance) (vision insurance) (401(k) retirement plan) (long-term disability insurance) (short-term disability insurance) (5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State) (10-15 day of paid vacation time) (6 paid holidays and 1 floating holiday per calendar year) (Ascendion Learning Management System)