Front Desk Supervisor

Position: Front Office Supervisor

Property: Live Oak, Charleston Historic District, a Tribute Portfolio Hotel

Reports to: Assistant General Manager

Join the Legacy of Live Oak

As we prepare to open the doors to Charleston's newest luxury destination, we are seeking an experienced and motivated Front Office Supervisor to join our team. This role is ideal for a passionate hospitality professional with strong leadership skills and a commitment to excellence in guest experience.

Job Overview

The Front Office Supervisor ensures an efficient operation, producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Duties and Responsibilities

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Completes established check-in procedures for arriving guests and guest departures in order to close the guest