Support Specialist

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed.

We're one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them. Learn more at

We're growing fast and invite you to join our amazing team.
Descartes Aljex is the industry leading SaaS Transportation Management System with a growing customer base. We are looking for an outgoing, positive, and friendly individual to deliver excellent support for our growing customer needs. You're a great match if you possess fantastic troubleshooting skills, have a sharp eye for detail, are driven to help clients and have the ability to dive deep into our product. We want people who are team players, good communicators and problem solvers. If you've read the requirements and think you'd be a great fit, we'd love to hear from you.

What You'll Do

• Provide outstanding support to existing clients via phone and help desk software.
• Respond quickly, accurately, and eloquently to customer-submitted tickets.
• Focus on helping our clients achieve success through the use of our products.
• Assist clients with system functionality and features.
• Adhere to established SLA requirements.
• Maintain accurate documentation of customer interactions and solutions.
• Troubleshoot software related issues and escalate critical issues when necessary.
• Keep system documentation and FAQ entries current.
• Collaborate with Technical