Customer Service Representative

Position: (includes but are not limited to)

• Answer customer phone calls and process payments
• Multitask and document all customer contact in real time within the billing system.
• Have a working knowledge of pricing, availability and function of the services and equipment available to their customers across our service footprint.
• Work with field technicians and other associates to schedule on site technician visits
• Maintain a positive and friendly demeanor when engaging customers on the phone or in person.
• Act as a liaison with customers to handle new service requests, service plan changes, disconnects and service questions or concerns.
• Professional and effective communication with customers when on the phone, email, or in person.

Basic Qualifications

• Dependable, reliable, and trustworthy
• Interested in learning and becoming educated on all of the products offered
• High School Diploma or GED

Preferred Qualifications (not required)

• At least 1 year of experience in customer service or a related field.

Benefits

• Small business culture

Working for a growing and respected firm

• Healthcare Benefits
• 401k Match Program

Work Remotely:

No

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Sullivan, IL Required)

Ability to Relocate:

• Sullivan, IL 61951: Relocate before starting work (Required)

Work Location: In person