Receptionist / Front Office

About us

Smith & Smith & Ruiz CPAs is an accounting & tax firm founded in 1987 serving the DFW area. The foundation of our firm is built on the principle that quality service yields quality results. Our primary goal is to provide affordable accounting & tax solutions for our clients while forming lasting relationships built on trust. We understand that we are in the service industry and we operate our practice in that manner.

Overview:

We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our office, you will play a crucial role in providing exceptional customer service and ensuring smooth operations. If you have excellent communication skills and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:

• Proactively greet, assist, and resolve front desk visitors' concerns with a positive attitude.
• Answer the phone using a professional tone of voice and clarify caller needs when necessary.
• Schedule and set up appointments
• Display knowledge of the office's services and fees.
• Regulate the flow of visitors and maintain confidentiality of clients' and employees' records.
• Direct guests to the proper individual or department.
• Advise clients of their wait time and provide updates if necessary.
• Answer questions about office services and procedures.
• Be able to work in a fast-paced environment with interruptions from client phone calls, people coming through the door, or walk-ins in the waiting room; be able to juggle multiple tasks at once.
• Assist with administrative tasks such as filing, data entry, and document preparation

Experience:

• Previous experience in a customer support or administrative role preferred
• Strong computer literacy, including proficiency in Microsoft Office Suite
• Excellent phone etiquette and communication skills
• Ability to multitask and prioritize tasks effectively
• Experience with calendar management is a plus
• Bilingual

If you are looking for an exciting opportunity to join a dynamic team, please submit your application today. We look forward to hearing from you

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person