Inside Sales Representative

Built for Experienced MSP Sales Professionals

EpiOn is one of the Top 100 Managed Service Providers (MSPs) in the world, serving businesses across Tennessee with a clear mission: deliver Measurably Better IT that reduces risk and improves business outcomes.

We are a successful, growing company, and our sales organization is built on a TruMethods-style consultative sales model. This role is not about pressure tactics or "smiling and dialing." It's about discipline, messaging, and execution— and it's designed for sales professionals who already know how to work inside a proven system.

If you've succeeded in MSP inside sales or appointment setting and want a role where top performers can consistently win, this may be exactly what you're looking for.

Your Role

As an Inside Sales Representative (ISR), you are the first step in EpiOn's sales process. You engage business owners and executives, deliver EpiOn's consultative message, and schedule well-qualified first-time appointments (FTAs) for our CEO and Outside Sales team.

When you do your job well, prospects arrive at meetings prepared, curious, and open to a new perspective.

What Success Looks Like

This is a numbers-driven role with clear expectations. You will succeed by:

• Consistently meeting outbound activity goals
• Engaging decision-makers in professional conversations
• Scheduling qualified FTAs aligned with our ideal client profile
• Maintaining excellent CRM discipline
• Reducing cancellations through confirmation and follow-up

What You'll Do

• Make high-volume outbound calls to business leaders in our target market
• Follow EpiOn's TruMethods Inside Sales process
• Research, screen, and qualify MSP prospects before booking appointments
• Communicate honestly and professionally — no misleading tactics
• Confirm and manage appointments to protect quality
• Document all activity accurately in the CRM
• Participate in ongoing training and coaching

This Role Is a Strong Fit If You:

• Have experience in MSP inside sales or appointment setting
• Are comfortable making 70–100+ dials per day
• Believe process creates consistency and results
• Are confident, professional, and calm on the phone
• Like clear expectations, metrics, and accountability
• Want a long-term role with a growing MSP

TruMethods experience (or similar MSP sales methodology) is strongly preferred.

Why EpiOn

• Top 100 MSP worldwide
• Proven sales model and leadership support
• Stable, growing company with low turnover
• Professional, team-oriented culture
• Real career opportunity — not a churn-and-burn sales role

If you're an experienced MSP sales professional looking for a place to do your best work, we want to hear from you.

Apply today.

Job Type: Full-time

Pay: $45, $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Experience:

• Inside Sales: 1 year (Preferred)
• TruMethods-type ISR: 1 year (Preferred)

Language:

• English natively (Required)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Cookeville, TN 38501