VETERINARY CLINIC RECEPTIONIST

VETERINARY CLINIC RECEPTIONIST (Full-Time)
The receptionist's primary duty is interacting with clients and coordinating communication between doctors, veterinary technicians and clients.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide top-notch customer service and ensure that clients feel welcome and comfortable in our clinic
• Be attentive to client and patient needs

• Manage the appointment schedule and keep client and patient flow running smoothly

• Answer phone calls from clients with a smile and ensure that all messages get to the appropriate staff member

• Check-in clients upon arrival
• Monitor client flow from check-in to discharge
• Provide client education
• Assist in cleaning the hospital, including but not limited to: keeping reception desk area

and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, exam rooms, and kennels if needed

• Process payments and close out client visits

• Generate a list and call and/or send reminders for post-operative and treatment checks and vaccinations

• Maintain proper documentation in the patient's medical record

• Properly manage the clinic's filing system

• Relay appropriate information to/from clients to doctors and/or management.

QUALIFICATIONS:

• High School Diploma or G.E.D.

• At least 1 year of customer service or job-related experience

• Spanish speaking preferred

• Pet industry experience a plus

• Must be able to safely lift 30 pounds

• Basic math skills

• Must be able to communicate effective verbally and in writing.

• Computer skills: Able to use Windows based computer systems, word processing, email,

web search and other skills needed to effectively use the practice management software
program. Knowledge of Impromed Infinity a plus.

OTHER SKILLS:
Receptionists must possess good critical thinking and problem solving skills, compassion, a
positive attitude, follow-through and excellent communication and teamwork skills. Multitasking
and accepting constructive criticism is essential. Punctuality is expected.

Pay is dependent on pet industry and job-related experience.