Client Success Manager

DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.

Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.

Our team, headquartered in Ann Arbor, MI, is dedicated to our core value of "honest work" where our customers, our company, and our community win together. Delivering beyond expectations and an open posture toward growth enables our company and team to excel, while our social outings, team lunches, and a culture of fun and collaboration help us to bring our best selves to the challenges ahead.

Our full-time team members enjoy a range of insurance benefits (Medical, Dental, Vision, Life, & Pet ), with additional perks to boot (Flex PTO, 401k with company match, Remote Work options, Flex Schedules, Professional Development and Wellness Budgets, Volunteer Time Off, and much more ). We think you'll love being a part of our team

Title: Client Success Manager

Status: Full-Time

Location: Ann Arbor, MI (Hybrid)

Starting Pay Range: $50,000-60,000 base salary + up to $6,500 bonus potential

We are looking for a strategic, results-driven Client Success Manager to ensure a seamless and impactful experience for the clients we serve.

As part of a collaborative pod, alongside an Implementation Specialist and reporting to a Client Success Lead, you will be the primary point of contact for our clients. Your mission is to understand the clients' objectives, address pain points, and guide them in using our platform to support the health and safety of their participants. By aligning their needs with our products, you will help them unlock the full value of our solutions.

You may be a good fit for this role if:

• You are passionate about helping clients succeed and driving business impact.
• You enjoy finding creative ways to retain and grow your client base.
• You believe great client relationships start with clear, timely, and thoughtful communication.
• You welcome the exciting challenge of managing 120+ clients.
• You love being the go-to expert, understanding needs quickly and matching clients with the perfect solutions.
• You adapt easily to change. The rapid and unpredictable nature of a fast-growing tech company excites you.

Responsibilities

• Work collaboratively with your Client Success Manager and Lead to support a portfolio of 120+ accounts.
• Own the client relationship from onboarding to renewal, serving as the primary point of contact.
• Drive retention and growth by implementing proactive strategies that enhance client satisfaction and engagement.
• Build meaningful connections with clients by communicating proactively throughout each stage of the