LPD Technical Support Specialist

We are currently looking for a Full Time LPD Technical Support Specialist to join our Lighthorse Police Department Administrative Services Team team located at the Lighthorse Police Department - Ada Precinct working 8:00AM-5:00PM - Mo Tu We Th Fr.

Summary:

Responsibilities:

• It is the responsibility of each employee to attend any training required for their position or profession as determined by their line of support or the executive leadership of the Chickasaw Nation
• Attend required training as determined by supervisory staff or executive leadership
• Administer, maintain, and update GIS mapping systems for law enforcement operations, including incident mapping, jurisdictional boundaries, and spatial analysis
• Manage and support public safety software platforms such as CAD (Computer-Aided Dispatch), RMS (Records Management Systems), body-worn camera systems, and license plate reader databases
• Coordinate technology integration projects with IT, dispatch, and field units to ensure seamless system performance
• Provide first-line technical support to officers and administrative staff for software, hardware, and mobile data terminals (MDTs)
• Perform minor installation, programming, and maintenance of portable/mobile radios, repeaters, and antennas as assigned
• Conduct periodic system audits to ensure compliance with data integrity, FCC regulations, and agency policies
• Maintain detailed technical documentation, system schematics, user guides, and configuration logs
• May conduct evaluation of new technologies to optimize network efficiency and performance
• Troubleshoot and coordinate repairs with vendors for complex technical issues
• Participate in on-call rotation for technology-related emergencies and critical incidents
• Provide GIS data support during tactical operations, special events, and emergency management deployments
• Work collaboratively with investigative, patrol, and tactical units to meet technology needs
• Work collaboratively with IT, fleet management, and emergency management to ensure system integration
• Interact independently with federal, state, and local agencies to gather information or support operations
• Collaborate with command staff and officers to assess system performance and recommend improvements
• Coordinate with vendors for complex technical support, warranty claims, or specialized repairs
• Maintain thorough documentation, including schematics, user manuals, service logs, and firmware records
• Keep current on emerging technologies, encryption protocols, and communication infrastructure advancements
• Utilizes the Protocol and Style Manual when preparing written and email correspondences
• Provides first class customer service - courteous and helpful to all internal and external customer types
• Answers questions in a courteous and professional manner
• Greets and engages with a smile
• Determines needs, seeks positive experience and outcomes
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains general upkeep of work area and maintains a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
• Performs all other duties as assigned

Competencies:
Essential:

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Nonessential:

• Ability to troubleshoot technical issues and repair equipment
• Ability to demonstrate ingenuity in problem solving
• Must be able to exert analytical and critical thinking skill
• Demonstrates effective oral and written communication
• Advanced knowledge of and demonstrated ability in using ESRI ArcGIS mapping programs and related database systems
• Strong leadership, communication, and interpersonal skills, with the ability to lead and motivate team members
• Ability to multitask
• Organizational and time-management
• Must work under hard deadlines

Skills:

Nonessential:

• Professional level writing

Experience:
Essential:

• 3 years directly related experience

Education:
Essential:

• High School, GED or Equivalent
• Bachelors Degree in directly related field

Essential:

• A bachelor's Degree is preferred but not required. A high school diploma or GED is required. Minimum of three years of experience in public safety technology, GIS administration, or related IT support. Experience with radio systems is desirable.

Credentials:
Essential:

• Pass general background check
• Standard Driver's License
• Certified Geographic Information Systems Professional
• ArcGIS I
• ArcGISII

Essential:

• Must be able to pass a complete background investigation. Must possess a valid driver's license. Must have and maintain a clean record with no convictions for felonies or qualifying misdemeanour crimes of domestic violence.

Working Conditions:
Essential:

• Works in an office setting
• Sitting up to 100% of shift
• Standing up to 100% of shift
• Sometimes bend, kneel, stoop, push, reach
• Frequently lift and or carry up to 50 lbs
• Operate normal office equipment
• Repetitive motions
• Travels up to 75%
• May be on-call
• No Criminal Record
• Pass pre-employment drug test