Quality Manager

***This position is based out of employee's home office and requires travel throughout state to visit PRI Industries' operations within Correctional Intuitions. ***

Job Summary: The Quality Manager is responsible for developing, implementing, and maintaining quality management systems to ensure products meet customer and regulatory requirements. This role oversees quality control processes, drives continuous improvement initiatives, and ensures compliance with ISO standards and industry best practices.

Essential Duties & Responsibilities: Other duties may be assigned.

• Collaborate with VP of Inmate Programs, Training and Support Service to develop and maintain the company's Quality Management System (QMS) in compliance with ISO 9001 and other applicable standards.
• Conduct internal audits and coordinate external audits.
• Monitor and analyze quality performance metrics; prepare reports for leadership.
• Investigate non-conformances and implement corrective and preventive actions.
• Inspect and test materials, equipment, and products to ensure compliance with standards.
• Collaborate with cross-functional teams to resolve quality issues.
• Train employees in quality standards and best practices.
• Manage customer complaints and ensure timely resolution.
• Drive continuous improvement initiatives using Lean/Six Sigma methodologies.
• Lead and manage teams, groups and committees
• Oversee the work of assigned Inmate Quality Technicians to execute work at the assigned industries.

Requirements:

Education and Experience:

• Bachelor's degree in Quality Management, Engineering, or related field.
• ASQC Certification.
• Six Sigma Green Belt

Language Skills: Excellent verbal and written communication skills, with the ability to clearly convey quality standards and procedures across all levels of the organization.

Mathematical Skills: Ability to interpret, manipulate, audit, and process data in reports, graphs, and data summaries attendant to position duties and responsibilities.

Reasoning Ability: Strong critical thinking, analytical, and decision-making skills. Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.

Specialized Knowledge and/or Skill: Strong knowledge of ISO standards, Six Sigma, and Lean principles. Excellent analytical, problem-solving, and communication skills, knowledge of SPC, strong manufacturing acumen. Knowledge of Dynamics-365 preferred.

Other Skills and Abilities: Strong identification with the mission and values at the core of PRI. A flexible team player that can manage numerous tasks simultaneously.