Workers' Comp Coordinator

Orlando Health Jewett Orthopedic Institute 

West Region

Job Title: Workers' Compensation Coordinator

Full Time: Monday-Friday, 8:00 AM - 4:30 PM.

Department: Orthopedics

Location: Remote -Must reside within 30 minutes of a Jewett location.

Job Summary: The Workers' Compensation Coordinator primarily supports patients via the telephone in accordance with the practice's Workers' Compensation programs and processes.

Why is Orlando Health your best place to work?

 Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
 Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
 Financial & Retirement – Up to 5% employer match on retirement contributions.
 Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
 Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions
• Schedules appointments relating to Workers' Compensation cases, providing accurate information to expedite patient preparation,
arrival location, and time.
• Uses a proactive approach with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
• Applies understanding of medical terminology and maintains basic understanding of medical needs during the screening process
for scheduling an appointment.
• Collects necessary information for data entry, treatment, and billing purposes.
• Demonstrates superb telephone etiquette, team player attitude, and professional communication skills.
• Utilizes working knowledge of all registration, scheduling systems, and Web-based resources.
• Facilitates communications between physicians' teams, nurse case managers, adjusters, and other third-party management
companies in support of comprehensive case management.
• Works directly with adjusters, nurse case managers, and lawyers to expedite patient care in a timely manner.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Monitoring and use of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.

Education/Training
High school graduate or equivalent.

Licensure/Certification

None

Experience
1 year scheduling experience and 1 year working knowledge of Florida Workers' Compensation process and regulations.