Intensive Case Advocate

This position is primarily responsible for walk-ins to provide crisis intervention services, supportive listening, information and referral; develop safety plans. Assist client with needs which have been identified through needs assessment. Work with clients to assist them with resources and referrals, such as emergency shelter, housing, applications for aid, counseling, Assist victims with securing alternate emergency housing (out-of-county DV shelter, temporary motel lodging, family and friends, etc.) including transportation and food, when shelter option is not available.

Associates degree required. Bachelor's degree in human service major preferred. Must have a clean, valid WA Driver's license. Must be willing to complete 35-40 hours of Domestic Violence Advocacy training within the first six months of employment and provide certificate of completion.

• Communication skills: Demonstrates good verbal communication and interpersonal skills. Active listener. Speaks clearly and uses a clear tone. Written communication is clear, complete, and legible.
• Customer Service: Models excellent customer service skills and behavior that is courteous, respectful, helpful and resourceful. Demonstrates and encourages a positive attitude and approach when dealing with clients and internal staff.
• Cultural competency: Able to work with various ethnicities in a positive manner. Promotes an environment of honor and respect regarding cultural differences.
• Confidentiality: Strong knowledge of code of ethics and privacy principles, understanding and application of HIPAA Laws and regulations.

Will frequently stand, walk, balance, bend, crouch, reach, twist, pull/push, and use manual dexterity. Will continuously speak, hear, and use vision. Will work indoors continuously. Will occasionally sit, lift, carry, climb, kneel, crawl, reach, and grasp. Will occasionally work with excessive noise and be exposed to weather.