Member Services RepresentativePlanet Fitness - Portland ME Group • Falmouth, Virginia, United States
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Member Services Representative
Planet Fitness - Portland ME Group
- Falmouth, Virginia, United States
- Falmouth, Virginia, United States
À propos
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
Are you interested in fitness and wellness?
Join our team at Planet Fitness Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today
Job Summary
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.
Reports To
Club Manager and Assistant Club Manager
Essential Duties and Responsibilities
Customer Service/Front Desk Activities
- Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
- Explain and promote our unique fitness instruction classes () to our active members and our new members, helping them to keep their workouts new and exciting.
- Adhere to policies and procedures outlined in the employee handbook.
- Exceed the minimum required daily statistics.
- Assess and assist in emergency medical situations as per training.
- Uphold rules and policies in the facility.
- Provide backup support for any employee who is absent.
- Uphold integrity and security of sensitive company documents.
- Lead by example and maintain consistent accountability.
- Communicate between staff members any changes or information that is pertinent to their positions.
Member Accounts
- Utilize POS system to assist with new membership cards, change of address and billing or
Compétences linguistiques
- English
Avis aux utilisateurs
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