wecare program support specialists

• HRA/DEPT OF SOCIAL SERVICES

Posted On: 11/20/2025

• Full-Time

Location

MANHATTAN

• Exam May Be Required

Department

Customized Assist Svc-NM

Salary Range:

$77,211.00 – $88,793.00

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Customized Assistance Services (CAS) help Human Resources Administration (HRA) clients with health and/or mental health problems reach their highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity. The program provides a continuum of integrated individualized services including biopsychosocial assessments, Federal disability benefits assistance, wellness planning, case management and vocational rehabilitation through education/training, job placement and retention services. WeCARE results in significant cost savings for the city by helping CA clients to obtain Federal disability benefits and employment.

Under the general supervision of the We CARE Operations Deputy Director with latitude for independent judgment, decision-making and action, the We CARE Program Support Specialist functions as an out-stationed liaison at We CARE vendor locations within Region I (Bronx, Manhattan and Staten Island) and Region II (Brooklyn and Queens). Representing the Human Resource Administration (HRA) and utilizing clinical expertise. The We CARE Program Support Specialist provides social work support services at either the primary We CARE vendor or subcontractor(s) location, facilitating the exchange of information between HRA Family Independence Administration (FIA), CAS Office of Business and Support Services (OBSS), We CARE Operations, and vendor staff. Provide clinical and technical assistance on HRA and We CARE procedures, HRA systems, and employment services guidelines.

Customized Assistance Services (CAS) is recruiting to hire one (1) Consultant Public Health SW, to function as WeCARE Program Support Specialist who will:

• Provide service interventions for We CARE clients and clinical advice to We CARE vendor/subcontractor staff on the provision of services to clients with limitations to employment.

• Perform Quality Assurance Reviews, reports, evaluates clinical information and provides recommendations to We CARE Operations Deputy Director for improving service delivery to We CARE clients at vendor/subcontractor sites.

• In conjunction with We CARE Operations Deputy Director, develop and complete reviews of service gaps in meeting the needs of the We CARE program participants, documents and formulates program improvement recommendations to senior leadership.

• Provide liaison services, linking vendor/subcontractor staff with HRA departments providing referral and follow-up services for clients with special circumstances.

• Provide clinical guidance to the vendor's case management staff and ensures that client services are completed in a timely and appropriate manner and documented in HRA's case record systems.

Work Location: 4 World Trade Center 30th Floor NY

Hours/Schedule: 9:00am-17:00pm (Flexible)

CONSULTANT (PUBLIC HEALTH-SOCI

Minimum Qualifications

Graduation from an accredited graduate school of social work as evidenced by a master's degree or certificate and four years of full-time paid experience in public health, medical or psychiatric social work, at least two years of which must have been in a supervisory, administrative or consultative capacity.

Within 18 months of the date of appointment, all candidates will be required to obtain a certificate as Certified Social Worker (CSW) issued by the New York State Department of Education.

Preferred Skills

• Excellent verbal, written, analytical and interpersonal communication skills - Within 18 months Valid New York State LMSW License

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

Posted until

01/16/2026

Title code

51613

Civil service title

CONSULTANT (PUBLIC HEALTH-SOCI

Title classification

Competitive-1

Business title

WECARE PROGRAM SUPPORT SPECIALISTS

• Experience Level:

Experienced (Non-Manager)

Job level

00

Number of positions

1

Work location

4 World Trade Center

• Category:

Health

WECARE PROGRAM SUPPORT SPECIALISTS