Security Analyst I

This is an Evergreen job posting, meaning we accept applications on an ongoing basis and regularly review candidates as positions become available.
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork?
At Ntiva, we're more than a Managed Services Provider—we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us

This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).

How You'll Make An Impact
As a Security Analyst 1, you will be a crucial part of our first line of defense against cyber threats. Your swift response to security alerts—investigating potential malicious activity, securing compromised accounts, and reviewing change activity —will directly prevent or minimize the impact of security events. By managing routine security tool adjustments and escalating complex issues appropriately, you'll ensure our defenses remain effective and responsive, safeguarding our client's assets and data.

What You Will Be Doing

• Monitor & Investigate: Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats.
• Incident Triage & Response: Conduct initial investigations into security alerts, perform rapid response actions like securing user accounts, and collect necessary log data for analysis.
• Escalate Effectively: Analyze findings to determine the scope and severity of incidents, resolving straightforward issues and escalating complex cases to Level 2 Analysts with clear, concise information.
• Security Tool Management: Review and implement authorized, routine changes to security tools, such as processing client exemption requests in the EDR or temporarily adjusting settings for testing.
• Collaborate with Security Team: Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment.
• Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution.
• Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information.
• Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise.
• Provide Support: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.

You'll be successful in this role if you have

• 1-2 year of experience in the field of Information Technology
• Understand networking concepts and how to apply them to troubleshooting.
• Experience with advanced troubleshooting of Windows/Mac/Linux systems.
• Understand basic security concepts.
• Ability to analyze alerts, identify patterns, and logically troubleshoot potential issues.
• Strong written and verbal communication skills for documenting findings, escalating issues clearly, and interacting professionally with users, clients, and other teams.
• Strong attention to detail.
• Ability to work effectively within the security team and liaise with other departments.
• Ability to prioritize tasks and manage workload effectively in a fast-paced environment.
• Ability to adhere to established processes and protocols for incident handling and tool changes.
• Passion for delivering outstanding customer service, with a track record of exceeding client expectations.
• Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements.
• NOTE: This role is 24/7 shift based.

Required Language Skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

• Associate's degree in Networking, Security or related field.
• Industry certification such as Security+, CCNA Security, CEH, or other security focused certification.
• Experience in a security specific position.

Benefits And Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings