Front Office Manager

Company Description
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.

Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (just opened fall 2025); Ketchum, Idaho; Mammoth, California (coming by the end of 2025); and Charleston, South Carolina (coming in 2028).

For more information, visit or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , , , , & domains.

Job Description
Position Summary
The Front Office Manager provides leadership, management and oversees all operations of Front Office departments; Front Desk, Concierge, and Guest Services with emphasis on adherence to established procedures and standards while ensuring the highest quality guest experience. This position reports to the Rooms Division Manager.

The salary range for this position is $70,000 - $80,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until December 28, 2025.

Essential Job Functions/Key Job Responsibilities

• Oversee supervisory responsibility including but not limited to: progressive discipline, performance evaluation and termination
• Review staff development and motivation and conducts seasonal and regular department meetings to review internal SOPs, and update pertinent info to communicate with internal teams
• Performs as Manager on Duty as required
• Manage and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines
• Monitor and coach property policies and standards at the Front Desk, Concierge, and Guest Services ensuring the best experience for every guest
• Prepare monthly accounting reports and forecasts as requested
• Ensure regular vehicle maintenance is up to date
• Responsible for controlling labor costs, scheduling, and payroll
• Meet regularly with the Director of Operations to review performance
• Ensures guests receive exceptional service and assist with guest complaints
• Take a visible leadership role towards hotel guests
• Demonstrate working knowledge of safety and fire procedures
• Other duties as assigned

Qualifications
Education & Experience Requirements

• College degree preferred
• 3 years Front Office/Front Desk experience required
• 2 years Front Desk leadership experience preferred
• Valid driver's license required

Knowledge, Skills & Abilities

• Proficient knowledge of industry trends and best practices
• Strong communication and interpersonal skills, with a desire to learn and grow in the hospitality industry
• Proficient knowledge in computer programs such as Microsoft Office
• Strong problem-solving mindset and a passion for delivering excellent guest experiences
• Skilled in influencing and acting as a role model to others
• Strong desire to learn all operational and strategic facets of the business
• Ability to communicate in English and Spanish preferred
• Ability to comply with all policies and procedures for Hotel Operations and Food & Beverage departments
• Ability to manage and lead diverse teams, fostering a positive and productive work environment
• Ability to assist in emergency and security procedures as directed by management
• Ability to maintain a positive, professional, team-player attitude
• Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
• Ability to handle interpersonal and team conflicts in a constructive manner
• Ability to work weekends, evenings and holidays according to business and scheduling needs

Additional Information
Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending