Maintenance Technician

The Maintenance Technician, under the supervision of the Maintenance Supervisor, is responsible for repairs and maintenance of physical structures such as office buildings and apartment units using hand tools and power tools. This position performs routine tasks related to the maintenance, repairs, and modifications of buildings, equipment, and common areas as requested. Operates and maintains approved power tools and light mechanical equipment. Performs basic painting, carpentry, electrical, and plumbing repair work of average difficulty in response to service requests and conducts inspections of apartments.

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained.

• Troubleshoots, repairs, and/or replaces wiring and parts for electrical outlets, switches, light fixtures, breaker switches/fuses, and fittings (e.g., leaky faucets, clogged drains and sewer lines, damaged toilets, sinks, and water cutoffs).
• Performs carpentry, electrical, and plumbing repair work of average difficulty in response to service.
• Maintains grounds by picking up litter, watering grass and plants, sweeping sidewalks and parking lots, raking leaves, and cultivating plants.
• Scrapes, sands, and/or applies cleaning agents by hand to prepare interior walls/ceilings for painting and may paint prepared surfaces with a brush/roller.
• Performs ready maintenance, cleans and disinfects commodes, sinks, bathtubs, walls, restrooms, water fountains, and restroom supplies to enhance sanitary conditions.
• Makes minor electrical, plumbing, and carpentry repairs by replacing wall outlets, unclogging clogged drains, and replacing door-knobs.
• Routinely performs work outside of the regular work schedule, to include the Weekly On-Call rotation and scheduling.
• Assists skilled technicians in making major repairs.
• Operates electric buffers, vacuum cleaners, and other similar equipment in order to clean floors by sweeping, scrubbing, waxing, buffing, and shampooing carpets and vacuuming carpets.
• Dusts and polishes furniture, woodwork, and shelving, and empties and cleans waste baskets, ashtrays, and windows.
• Operates gasoline-powered equipment such as power washers, blowers, weed-eaters, etc.
• Uses manual strength and appliance dolly to set up tables and chairs according to simple diagrams for resident activities and to remove and/or install appliances, such as refrigerators and cook stoves.
• Clean and maintain swimming pools.
• May work in a team environment or independently, based on the assigned community.
• Working on an on-call rotation is required. Overtime work as needed may be required.
• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.
• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.
• Employees are expected to use Generative AI solutions ethically and responsibly.
• Other duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills

• Values Driven | Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.
• Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.
• Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.
• Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.
• Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization's team building events.
• Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Education

Required

• High School Diploma or GED.

Experience

Required

• One (1) year experience in general maintenance and upkeep of physical structures.
• Must have the ability to learn and use cloud applications such as the Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides. Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.
• Successful completion of a criminal history background check, education and work history verification and drug screening test.

Preferred Requirements:

• Bilingual fluency in English and Spanish.
• Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

Required

• Obtain required Maintenance Technician Certification within one (1) year of employment in order to perform electrical maintenance.
• Texas Class "C" driver's license at the time of placement and insurable by the organization's fleet and liability insurance carrier.
• Must have the ability to earn certifications as required by assigned tasks.
• Must obtain the Fair Housing Certificate within the first 6 months from the date of hire.

Technical Skills

To perform this job successfully, the employee should have

• Knowledge of building construction practices and terminology.
• Knowledge of plumbing, water heater, electrical, carpentry, and pool maintenance.
• Standard safety and health program rules, including fire prevention.
• Techniques used in the maintenance and repair of residential buildings and equipment.
• Ability to read and understand schematics, prints or as-built drawings, and troubleshoot problems.
• Ability to work/climb heights and/or in crawl spaces.
• Ability to operate hand tools and approved power tools.
• Ability to follow oral and written instructions.
• Work harmoniously and respectfully with staff, residents and the public.
• Communicate effectively with customers and employees.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals and communicate via email and verbally via telephone. Ability to walk large properties and climb stairs. The employee must occasionally transport up to 50 pounds.

• Maintenance and construction sites.
• Outdoor environment in all types of weather.
• Ability to work in all rooms (bath, bed, kitchen, etc.,) at a resident unit
• Dexterity of hands to operate hand and power tools.
• Standing for long periods of time.
• Climbing step stools and ladders (including extension ladders)
• Hearing and speaking to exchange information in person and on the telephone.
• Seeing to read a variety of materials.
• Lifting, carrying, pushing or pulling light to moderately heavy objects.
• Bending at the waist, kneeling, stooping, squatting, crouching or crawling
• Work in inclement weather.
• Use of personal protective equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Environment

• The noise level in the work environment is usually moderate
• High level of interaction with external/internal clients
• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.

Outside Environment

• Subject to environmental elements when conducting visits to various sites or participating in outside events.

ADA Statement

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an "undue hardship" on the operation of the employer's business.

Ethics

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.

Equal Employment Opportunity Statement

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion,