Front Desk Associate

Job Summary
We are seeking a dynamic and energetic Front Desk Associate to be the welcoming face of our hospitality establishment. In this pivotal role, you will deliver exceptional guest experiences by managing front desk operations, providing outstanding customer service, and ensuring smooth communication between guests and staff. Your enthusiasm and professionalism will set the tone for a memorable stay, fostering guest satisfaction and loyalty. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant, guest-focused environment.

Duties

• Greet guests warmly upon arrival, creating a friendly and inviting atmosphere that encourages repeat visits
• Manage multi-line phone systems with professionalism, providing accurate information and routing calls efficiently
• Check guests in and out using hotel management software, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly with a positive attitude to resolve issues effectively
• Maintain guest relations by offering personalized service and anticipating guest needs throughout their stay
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and facilities meet high standards
• Assist with night audit procedures, balancing accounts and preparing reports to ensure financial accuracy overnight
• Support multilingual guests by communicating fluently in at least two languages, enhancing overall guest experience
• Uphold hotel policies on phone etiquette, security protocols, and guest confidentiality at all times

Experience

• Previous experience in hotel management or front desk operations is highly preferred
• Strong customer service background with a passion for hospitality and guest relations
• Bilingual or multilingual abilities to effectively communicate with diverse guests
• Familiarity with front desk systems, multi-line phone systems, and hotel management software
• Experience handling night audit procedures or similar administrative tasks is a plus
• Knowledge of resort or hotel environments to understand the nuances of guest services in hospitality settings
• Excellent communication skills combined with a proactive approach to problem-solving

Join us as a Front Desk Associate and become an essential part of creating memorable experiences for our guests Your energy, dedication, and hospitality expertise will help us deliver exceptional service every day.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Employee discount

Work Location: In person