Client Service Representative

Job Title: Client Service Representative (CSR) Lead/Veterinary Medical Assistant
Reports To: Business Manager/Veterinary Executive Assistant

FLSA Status: Non-exempt (hourly)

Location: Webster, NY

Hours: Position is full time, generally 30-40 hours/week, flexible scheduling.

Essential Functions:

• Work in collaboration with other staff to ensure that TVA supports the delivery of high quality care.
• Communicate with clients and with staff clearly and accurately.
• Manage/schedule part-time receptionist(s)
• Provide Clinical Administrative Support

Front Office Leadership

• Direct daily reception operations, including managing multi-line phones.
• Oversee scheduling for part-time reception staff and provide on-the-floor mentorship.
• Ensure the appointment calendar is optimized for doctor efficiency and patient care.

Clinical Administrative Support:

• Patient Workups: Assist doctor assistants by pulling and reviewing patient histories before appointments.
• Medical Records: Update and maintain digital patient charts with accuracy, ensuring all previous lab results and notes are organized for the veterinarian.
• Client Communication: Act as a liaison between the doctor and the client to gather history or relay non-medical follow-up information.

Operational Excellence:

• Handle financial transactions and daily reconciliation.
• Manage medical record requests and correspondence with specialty practices.
• Assist with some Office Manager Duties. Growth in this area encouraged to fast track pay increases.
• Other duties as assigned.

Qualifications:

• Maintain a valid NYS driver's license
• Strong written and verbal communication.
• Proficiency in Microsoft Office and Quickbooks. Ability to learn other platforms.
• Experience with Veterinary terminology preferred.
• 2+ years of veterinary or medical front office experience preferred.
• Demonstrated leadership or supervisory experience.
• Ability to follow, understand and apply operational and technical instruction.
• Must be dependable and punctual.
• Ability to work in a fast-paced environment with multiple priorities.
• Interpersonal skills
• Excellent customer service skills
• Ability to lift 50 pounds.

Hazards:

• Exposure to animals. Exposure to cleaning chemicals. Exposure to pharmaceuticals/hazardous waste. Exposure to animal bodily fluids. Exposure to sudden/frequent loud noises.

Benefits include:

• Access to pet related discounts. Pet cash benefit based on work anniversary.
• Aflac supplemental insurances available
• IRA w/ company match
• Paid long term disability and life insurance.
• Healthcare provisions.

Thera-Vet Acres is an Equal Opportunity Employer

Job Type: Full-time

Pay: $ $23.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Experience:

• Paid Veterinary related: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Webster, NY Required)

Work Location: In person