Operations Supervisor

Operations Supervisor – Housekeeping & Front Office Support

Summary of Position:
The Operations Supervisor plays a key role in maintaining exceptional cleanliness standards, efficient room readiness, and seamless communication between Housekeeping and the Front Desk. This position oversees daily housekeeping operations, supports front desk coordination, and ensures that guest rooms and public areas meet brand expectations. The ideal candidate will lead the housekeeping team, assist with front-of-house needs, and uphold a high level of guest satisfaction.

Duties & Responsibilities: Housekeeping Leadership & Oversight

• Supervise daily housekeeping operations, ensuring rooms are cleaned to brand standards and delivered on time for guest arrivals.
• Conduct daily room inspections and follow up on deficiencies to maintain quality assurance.
• Oversee laundry operations, supply inventories, and linen/amenity controls.
• Schedule, train, and support housekeeping staff; ensure staffing levels align with occupancy demands.
• Maintain cleanliness and organization of all housekeeping storage areas and back-of-house spaces.
• Implement and reinforce housekeeping policies, procedures, and safety protocols.

Front Desk & Operations Support

• Partner closely with the Front Desk to ensure smooth communication regarding room status, early arrivals, and special guest requests.
• Assist front desk staff with guest service needs, shift coverage, and training as needed.
• Respond promptly to guest concerns related to room cleanliness or housekeeping service.
• Ensure GXP/Guest Planning Screen cases are responded to in a timely and guest-focused manner.
• Support daily, weekly, and monthly inventory processes for all departments as assigned.

Guest Experience & Service

• Deliver prompt, courteous service and maintain a professional demeanor at all times.
• Resolve guest complaints with urgency and empathy, ensuring follow-through and satisfaction.
• Help develop and implement service procedures to enhance housekeeping and overall hotel operations.

Additional Responsibilities

• Collaborate with all departments to ensure a seamless, guest-centric operation.
• Perform other operational duties as assigned.

Requirements:

• Demonstrated interest in growing into hospitality leadership.
• Strong leadership skills with the ability to motivate and support housekeeping and front desk teams.
• Excellent customer service skills with a focus on maintaining a positive guest experience.
• Knowledge of housekeeping procedures, cleaning standards, and inventory control practices.
• Ability to multitask effectively in a fast-paced, guest-driven environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel).

Necessary Skills:

• Ability to stand and walk for extended periods throughout the shift while conducting room inspections and supporting housekeeping operations.
• Ability to bend, kneel, reach, and lift up to 25–30 lbs as needed for training, inspecting rooms, stocking supplies, or assisting housekeeping staff.
• Must be able to move continuously between guest rooms, laundry areas, and back-of-house spaces as part of daily operational duties.
• Maintain confidentiality of company operations, guest information, and employee matters.
• Reliable transportation and consistent attendance required.
• Effective communication skills—written, verbal, and interpersonal.
• Ability to work a flexible schedule in a 24/7 environment, including nights, weekends, and holidays.
• Maintain a clean, professional appearance and represent the hotel with professionalism.
• Ability to work respectfully with individuals from diverse cultures and backgrounds.

Job Type: Full-time

Pay: $ $18.00 per hour

Expected hours: 32 – 38 per week

Benefits:

• Employee discount

Application Question(s):

• This position requires a flexible schedule, including weekends and holidays. Are you able to meet this requirement?
• Are you comfortable supervising a team and holding staff accountable to performance and cleanliness standards?

Experience:

• Leadership: 1 year (Preferred)

Work Location: In person