Environmental Service

Title: Environmental Services Manager

Reports to: COO

Essential Job Functions

LEADERSHIP

Will supervise the activities of the Environmental Services' department, and will be responsible for the selection of cleaning supplies and equipment. Perform department-specific orientation, scheduling, performance assessment, competency assessment and discipline of all direct reports.

A leader is a person who influences a group of people towards the achievement of a goal. They lead by example, so that others are motivated to follow him/her. A leader helps colleagues work together and ensure they're delivering the highest level of customer service.

• EVS Manager Accountability
• Hires, orients, trains, coaches, disciplines, and, when appropriate, terminates employees.
• Inspects areas to ensure proper job performance.
• Has knowledge of chemicals and dispersing systems used within the department
• Develops and implements quality monitors and reports as required.
• Prepares and submits all required budgeting documents in a timely manner.
• Controls departmental expenses.
• Ensures ongoing competency of staff, and compliance with for EVS operations and DNV standards
• Encourages intra- and inter-departmental team work and team building
• Is engaged, sympathetic, empathetic using BBGH core values as our guide.
• Ensures departmental policies and procedures reflect current standards
• Ensures areas of responsibility are in compliance.
• Demonstrates strong communication skills both written and verbal
• Consistently displays commitment to customer service through words and actions
• Demonstrates knowledge of and supports organizational goals
• Schedules work hours of staff, and ensures shifts are properly staffed.
• Monitors and authorizes staff requests for time off
• Participates in organizational leadership meetings
• Leads and participates in Process Improvement and Service Excellence
• Anticipates and follows up on customer requests, questions and complaints
• Resolves issues to improve patient satisfaction using service recovery as indicated
• Leads by example and addresses opportunities as indicated.
• Holds staff accountable for knowledge of organizational/departmental policies
• Actively participates in identifying department needs
• Contributes to a team-oriented environment
• Is receptive to being taught, coached and mentored
• Leads shift briefs, debriefs and huddles
• Uses BBGH standardized communication tools for improved communication, teamwork
• Maintains awareness of patient satisfaction score initiatives and takes an active role in improvements
• Suggests process improvements as needed
• Requests educational assistance as needed
• Resolves issues to improve patient satisfaction using service recovery as indicated
• Offers suggestions and actively participates in identifying department needs
• Other Duties as assigned

Age Requirement

• 19 years of age or older unless otherwise noted in the position summary

Education

• Required:
• High School Graduate
• Conditional:

I have education as listed above.

Experience/Qualifications

• Required:
• Previous management or supervisory experience or education
• Proficient computer skills include: Microsoft Office, Word and Excel, email and the internet.
• Preferred: One year experience in a health care environment service and laundry

Licenses/Certifications

• Required:
• Valid Driver's License

Position Hours Per Day - Must maintain budgeted hours

Expected work hours up to - 10

Upon hire must provide copy of the Immunization Record and disclose your current influenza immunization.

Box Butte General Hospital is an Equal Opportunity Employer.
A post-offer/pre-employment background check and drug screen are required.

Location: Box Butte General Hospital · ENVIRONMENTAL SERVICES
Schedule: FT, Day Shift, 40 hours a week