General Manager

Position Overview

The General Manager is responsible for the overall success of the hotel, ensuring exceptional guest experiences, strong financial performance, and a positive, collaborative team culture. This leader oversees all hotel operations, including front office, housekeeping, maintenance, sales, and financial management.

This role is ideal for a proactive, detail‑oriented hospitality professional who thrives in an extended‑stay environment and enjoys balancing guest relations, team development, and operational strategy.

Key Responsibilities

Operational Leadership

• Oversee daily hotel operations to ensure brand standards, cleanliness, and service excellence.

• Maintain a visible presence throughout the property, supporting staff and engaging with guests.

• Ensure compliance with IHG brand standards, safety protocols, and local regulations.

Financial & Business Management

• Manage budgeting, forecasting, payroll, and cost controls to achieve revenue and GOP targets.

• Analyze performance metrics, STR reports, and market trends to drive occupancy and ADR growth.

• Oversee purchasing, inventory, and vendor relationships to maximize efficiency and cost savings.

Team Development

• Recruit, train, mentor, and motivate team members to deliver consistent, high‑quality service.

• Foster a culture of accountability, communication, and continuous improvement.

• Conduct performance evaluations and implement coaching or corrective action when needed.

Guest Experience

• Lead the team in delivering warm, attentive, and solution‑focused guest service.

• Resolve guest concerns promptly and professionally, ensuring satisfaction and loyalty.

• Monitor online reviews and implement strategies to improve guest sentiment.

Sales & Community Engagement

• Support sales initiatives, prospect new business, and maintain relationships with key accounts.

• Represent the hotel in the community and participate in local networking opportunities.

• Collaborate with revenue management to optimize pricing and inventory strategies.

Qualifications

• 3+ years of hotel management experience (IHG or extended‑stay experience preferred).

• Strong leadership, communication, and problem‑solving skills.

• Proven ability to manage budgets, financial reporting, and operational KPIs.

• Experience with PMS system (Hotel Key).

• Ability to work a flexible schedule, including weekends or holidays as needed.

• Commitment to delivering exceptional guest service and team engagement.

What We Offer

• Competitive salary and performance‑based bonus structure

• Paid time off and holiday pay

• Opportunities for professional development and career advancement

• Supportive ownership and a collaborative work environment

Job Type: Full-time

Pay: $50, $55,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person