Solutions Engineer
tldraw
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Solutions Engineer
role at
tldraw .
London, England, United Kingdom
The Role We're now in our second year of selling the tldraw SDK and we’re growing fast. We’ve learned a great deal from our customers, including Observable, Autodesk, ClickUp, and Shopify. One theme is emerging: the need for technical guidance to accelerate tldraw implementation and reassure customers that they’re heading in the right direction. You will be the point that provides that reassurance.
Working as part of the GTM team and directly with a wide range of enterprise customers—from rapid‑growth startups to established businesses—you’ll ensure they begin their tldraw build in the best possible way. This will focus primarily on the pre‑sales side: explaining the nuances of tldraw’s code‑base, demoing, creating examples, and acting as the technical stakeholder. You’ll also cover the implementation phase after signature, spending your first months at tldraw creating repeatable implementation frameworks to help customers get from 0‑1. As an engineer, you will be closely connected to tldraw’s engineering and product teams, learning from them and ultimately exchanging ideas to continually improve both our service delivery and the product itself.
The Person You’ve been a software engineer for a number of years, most recently working directly with customers. You’re motivated by solving problems and helping others succeed with technology, while also aspiring to become a more strategic contributor in the future. The agile and often unresolved processes of a young business don’t daunt you—rather, they excite you, as your strong organization skills combine well with an appetite to get things done with minimal direction. You’re a team‑player, keen to learn from and support others in the team.
At the heart of your motivation is a simple desire to help developers build awesome things with great tools. You have a truly customer‑centric and developer‑centric approach to implementation and empathize with the challenges our users face, allowing you to proactively propose solutions or workarounds to unblock them. tldraw’s SDK can be used in an enormous variety of applications, which means no two integrations are the same. You thrive on digging into our tech, rapidly learning how it can fit—or not—the customer’s needs, and connecting the dots to make each integration a success.
Responsibilities
Work as a key part of the GTM team, reporting to Head of GTM
Lead pre‑sales technical support, from demos through to helping a client envisage their integration roadmap
Create a post‑sale implementation framework, defining how we onboard customers and help them successfully integrate
Develop and continuously improve technical onboarding materials, from integration guides and sample code to best practices, to ensure our developer users get their tldraw project off the ground swiftly and smoothly
Define & implement the tooling and reporting needed to monitor onboarding progress and early customer engagement
Collaborate closely with tldraw engineers to translate real‑world feedback into product improvements
What You’ll Be Doing Technically
Helping customers plan and estimate SDK integration with existing products
Referring customers to developer resources
Building demos, resources, and integration guides
Debugging customer React/TypeScript integration issues
Helping developers implement SDK features (custom shapes, tools, and UI)
Troubleshooting integration conflicts
Translating customer feedback into product improvements
Must‑haves
5+ years as a hands‑on software engineer building modern web applications, with strong full‑stack proficiency in React and Typescript
3+ years working directly with clients, helping them with their technical needs (Implementation, Support, Client Success)
Experience project managing multiple stakeholders, including external (clients)
Experience working with developer tools or SDKs, including integrating third‑party libraries/APIs into projects
Experience in (or a desire to join) a more hands‑on, unstructured environment where you can operate with autonomy and help shape new processes
Nice to Have
Solutions Engineering / Developer Relations experience
Experience being a foundational member of an implementation or customer success team
What You’ll Get
Competitive salary and stock options
Private health insurance (Vitality)
Hybrid working with 4 days a week in our London office
25 days annual leave + public holidays
Equipment allowance for your ideal setup
About Tldraw tldraw is a London‑based Series A startup that creates software for “infinite canvas” applications. It is best known for tldraw.com, the hugely popular (and free) zero‑friction collaborative whiteboard. tldraw is also known for its viral demos and experiments, such as Computer and Make Real. The commercial product is our infinite canvas SDK for the web, for our clients to embed—and build on—a canvas in their own products & services. The community includes ~60k+ X followers, 40k+ GitHub stars, and 6k Discord members.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering and Information Technology
Industries Software Development
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Compétences linguistiques
- English
Avis aux utilisateurs
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