3rd Line Support Engineer

Erin Associates

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

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À propos

3rd Line Support Engineer – Birmingham £50,000 – £54,000 + excellent benefits An experienced 3rd Line Support Engineer is required to support and enhance the IT infrastructure of a Birmingham-based organisation. This is a senior, hands-on role focused on resolving complex technical issues and acting as the highest point of escalation. Key Responsibilities Act as 3rd line escalation for complex incidents and problems Support and maintain infrastructure across servers, networks, cloud, and virtual platforms Provide technical guidance to 1st and 2nd line teams Ensure systems are secure, resilient, and compliant (NIST, Cyber Essentials) Support infrastructure projects and work with third-party suppliersEssential Skills Proven experience in a senior 3rd line or infrastructure support role Strong knowledge of Windows, Linux/Unix, Microsoft 365, and Active Directory Experience with cloud platforms (IaaS, PaaS, SaaS), networking, and firewalls ITIL experience (incident, problem, and change management) Strong troubleshooting and communication skillsKeywords: 3rd Line Support Engineer, Infrastructure Engineer, Support Engineer, Windows, Linux, Cloud, M365, Firewalls, ITIL, Birmingham, West Midlands To apply, send your CV to (url removed) or call (phone number removed). Erin Associates Ltd is acting as an Employment Agency

Birmingham, England, United Kingdom

Compétences linguistiques

English

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