Senior Manager, IT Operations

Cadillac Fairview

The objective of this role is to manage the performance, efficiency, stability, and evolution of the company’s national network ecosystem (LAN, WAN, SD-WAN, Internet, Cloud Networking) and the associated property technology infrastructure (servers, storage, UPS, site-level IT service delivery). This Senior Manager will lead a team of experienced IT professionals to drive operational excellence across these domains. Key accountabilities include managing the full lifecycle of hardware, internal and outsourced IT services, ensuring a high level of availability and performance, proactively evolving system management, monitoring and incident escalation frameworks, and collaborating closely with IT management peer group and property leadership to design and implement cost‑effective, scalable solutions.

• Take a lead role in evaluating and developing artifacts that accurately reflect current operating environments for property and corporate networks, storage, servers & operating systems, UPS, and other management platforms.
• Engage with senior management in formulating strategies to attain business objectives by prioritizing technology projects and overseeing the assessment, implementation, and administration of present and upcoming technologies.
• Assist the department’s senior leaders with the change management of new procedures, policies, and standards for an efficient execution of new infrastructure of hardware & software technologies.
• Contribute to adopting strategies relating to industry trends and emerging infrastructure related technologies.
• Recommend short- and long-term plans to ensure infrastructure availability, capacity and IT service continuity that meets existing and future requirements.
• Partner with the Security team to plan and maintain a secure environment aligned with CF standards. In collaboration with the Procurement department, implement a service‑based infrastructure founded on a set of standardized network, storage, and server services each characterized by their own service levels and performance goals.
• Supervise the selection and integration of suitable monitoring solutions and procedures to ensure efficiency and uptime of crucial systems, aiming to identify issues and trends in advance.
• Ensure effective execution of major infrastructure related projects through the complete project lifecycle, undertaking proactive monitoring of costs, timescales, and resources throughout.
• Effectively manage a team by setting clear objectives, providing regular feedback, and driving personal development. Foster a positive, collaborative culture that encourages cross‑functional partnership while ensuring adherence to policies, procedures, and standards. Develop, maintain and test (annually) disaster recovery plans for systems and equipment within the scope of Property and Corporate Technology Operations Services.

• Proven leadership ability
• Ability to set and manage priorities judiciously
• Excellent written and oral communication skills and interpersonal skills
• Strong tactical skills
• Ability to articulate ideas to both technical and non‑technical addressees
• Exceptionally self‑motivated and directed
• Keen attention to detail
• Superior analytical, evaluative, and problem‑solving abilities and service orientation
• Ability to motivate in a team‑oriented, collaborative environment

• University or College degree in computer science, business administration or relevant field
• V4 ITIL Essentials Certification, process awareness and best practices
• Minimum of 7 years experience managing and/or directing technological operations
• Minimum of 7 years of progressively responsible experience working with multi‑platform systems and related software
• Minimum of 3‑5 years management or supervisory experience within a customer‑focused IT operations environment
• Experience in strategic technology planning, execution, and policy development
• Excellent knowledge of technology environments, including telecommunications, network infrastructure, MS Windows, Linux, Hyper‑V, VMware operating systems, data communications, storage array technologies, virtual operating environment, Azure/AWS IaaS services, data center services
• Experience with network technologies including NAC, Cisco and Palo Alto and IP management
• Experience with Endpoint management, SCCM (patching platforms)
• Working understanding of project management principles
• Working understanding of Product Lifecycle Management
• Proven experience in planning, organization, and development
• Demonstrated ability to assess value of technology solutions to business problems
• Experience of applicable laws and regulations as they relate to technology issues

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values‑based behaviour and superior results with a competitive rewards package that includes best‑in‑class benefits and pension.

Are you someone who believes in our values?

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together to get the right results
• Engage with Empathy – we objectively consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

CF is an equal‑opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please advise your CF contact or email

Director

Full‑time

Information Technology