Senior Platform Implementation Engineer

We are a retail systems integrator and software provider that helps you design, implement, integrate, and maintain major retail software platforms—legacy or cutting-edge.

Clients engage us when they want to dramatically improve their client experience without enduring the cost and risk of replacing a core retail IT system. They aim to achieve business outcomes leveraging both ancient legacy systems and cutting-edge technologies.

Our depth, experience, and focus on the retail industry make us unique. We have completed over 1,000 technology projects in North American retail, bringing that expertise to each new project.

• Demonstrate ability to plan, de-conflict, and manage implementation activities for projects.
• Assist in operations to service handoff documents to support teams (work more closely with QA and become a Technical Analyst).
• Handle customer User Acceptance Testing, outage notification, and change control procedures and documentation.
• Participate in process design conversations, adhering to best practices.
• Analyze systems and compile system changes for performance tuning and adjustments based on software or customer needs.
• Participate in evaluating project feasibility during the preparation phase, focusing on technical content and gaps.
• Coordinate priority investment projects during implementation.
• Improve software to meet customer business needs following best practices.
• Manage and coordinate the work of team members during implementation, fostering effective cooperation with business and functional units.
• Inspect changes prior to customer user acceptance testing.
• Record and manage customer-specific implementation needs and requests.
• Coordinate with customers to resolve issues.
• Maintain a solid understanding of IT security best practices.

• Bachelor's Degree or Diploma in computer science, computer systems engineering, software engineering, mathematics, or completion of a college program in computer science.
• Strong written and presentation communication skills.
• Accountability and a strong sense of ownership.
• Ability to review system issues and act accordingly.
• Client-facing problem-solving skills with a strong technical background.
• Experience managing configuration changes and software upgrades.
• Ability to communicate technical concepts effectively.
• Ability to work independently and remotely.
• Strong project management and team collaboration skills.
• Proficiency in Linux, SQL, Jira, Git/BitBucket, AWS, OCI, and other cloud platforms.
• Experience with deployment automation tools and technical documentation.
• Experience supporting build systems like Jenkins, Bamboo, Maven.
• Ability to monitor and troubleshoot critical customer infrastructure.
• Experience handling customer requests and priorities.

Our employee benefits package begins after a 90-day probation period, including medical, dental, vision, and 401k or RRSP matching.