Client Solutions Manager - Personal Lines

As a Client Solutions Manager on the Personal Lines team, you will be working directly with Personal lines and Auto clients in delivering the world-class customer service Gallagher is known for. Whether guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

• Supporting a designated portfolio of clientele, playing an essential role in business retention and building upon customer relationships.
• Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
• Consistently upgrading insurance market knowledge, keeping abreast of new products and policy changes.

What Makes You Successful

• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively, which allows you to exceed client expectations every time!
• Collaborative by nature and able to build relationships with clients and colleagues – people enjoy working with you, and you with them.
• Comprehensive and effective verbal/written communication skills.
• Attention to detail and a keen eye for accuracy.
• Highly tech-savvy with the ability to learn new systems, tools and processes.

• Secondary School Diploma required; College or University Degree strongly preferred.
• 5+ years of Personal Lines experience.
• Level 2 Insurance license or working towards.
• IWS Certification required.
• Pursuing or willingness to pursue relevant insurance certifications or education (e.g., CIP, CAIB, CRM) highly preferred.
• Knowledge of EPIC is an asset.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical and dental coverage to meet your household\'s needs
• Life, Dependent Life and AD&D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.