Patient Access Days

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Qualifications

Full Time - Day Shift - Great Benefits Package

Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance verification procedures preferred.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer proficiency.

Essential Functions:

-Greet patients in a professional and friendly manner
-Collect and verify patient demographic and insurance information, as well as enter information into systems
-Schedule appointments and confirm patient information
-Explain insurance and billing policies/procedures to patients
-Process payments and provide receipts
-Obtain pre-authorization for procedures as needed
-Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
Admitting, scheduling, registration, or insurance verification experience 1-2 years preferred
 

Additional Job Details (if applicable)

Remote Type

Work Location

Scheduled Weekly Hours

Employee Type

Work Shift

Pay Range

Grade