Front Desk

Position Type: Full-Time | Grade 120

Schedule: Monday–Friday, 8:00 AM–5:00 PM (In-person)

Hiring Range: $23.17-$27.23 hourly D.O.E.

Benefits: Exceptional, see below

About the Role

The Front Desk & Municipal Court Clerk serves as a main point of contact at Town Hall and plays an essential role in supporting daily operations for the Town of Severance. This position assists residents in person and by phone, provides accurate information, processes payments, and maintains an organized and professional front desk environment.

In addition to front-facing customer service duties, the role includes key responsibilities for Municipal Court, such as preparing documents, managing records, and helping ensure efficient court proceedings.

This position is well-suited for someone who works well in a fast-paced setting, stays organized, communicates clearly, and takes pride in providing reliable support to both the public and Town staff.

What You'll Do: Front Desk & Customer Service (Primary Focus)

• Be the first friendly face and voice of the Town, assisting residents in person, by phone, and by email.
• Process utility payments, permits and daily transactions, balance cash receipts.
• Manage mail distribution and maintain a polished, welcoming front-office environment.
• Provide accurate information and connect community members to the right departments.
• Offer notary services to residents.
• Support administrative needs across Town Hall, ensuring exceptional customer service at all times.
• Assist Town Clerk with board/commission tasks and department workflows.
• Ensure Town forms, PDFs, and digital documents meet ADA & WCAG accessibility standards.
• Review departmental documents for readability, formatting, and accessibility.
• Assist in document retention and records management.
• Coordinate with departments, especially the Police, on court dates, policies, and warrants.

Municipal Court Clerk Duties (Core Function)

• Prepare, maintain, and organize court case files, electronic and paper.
• Enter and update legal records, including citations, complaints, dispositions, and court orders.
• Serve as the Judge's assistant during monthly court sessions.
• Coordinate with the Police Department, Prosecuting Attorney, DMV, CBI, and other agencies.
• Prepare court dockets, hearings, calendars, and agency notifications.
• Process filings, appeals,