Director, Event Services

Mission:  To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects.  Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Pay Details:

The Director of Event Services & Production is responsible for leading all aspects of event management and execution at our live entertainment venue. This role provides strategic oversight and operational leadership for the Guest Services, Event Services and Production teams, ensuring seamless coordination of both Front of House and Back of House operations to deliver safe, efficient and exceptional experiences for guests, clients, and artists. The Director will collaborate with internal departments to ensure the successful planning and execution of all venue events. The ideal candidate is an experienced event management professional with a comprehensive understanding of event production, strong organizational and communication skills, and a proven ability to lead cross-functional teams in a dynamic, fast-paced environment.

Responsibilities

• Provide leadership and direction to a technically skilled Production team, including a full-time Production Manager and part-time Lighting Technicians, Video Technicians, Stage Managers, Audio Engineers, Stagehands, and other key technical roles, ensuring seamless production operations and superior event execution

• Oversee and guide the Event Services and Guest Services teams, including full-time Event Manager(s) and Guest Services Manager(s), along with part-time Ushers, Ticket Takers, and Guest Relations representatives, to deliver an exceptional and efficient guest experience at every event

• Develop manuals, onboarding materials, and training programs for all part-time positions, and coordinate regular training sessions to ensure staff are knowledgeable in venue protocols, customer service standards, and emergency procedures

• Update and implement the venue's emergency evacuation plan, coordinating across departments and with partner agencies to conduct drills and ensure readiness

• Evaluate and update venue policies and procedures (SOPs) to optimize workflow and ensure compliance with industry standards and safety regulations

• Coordinate and lead client advance meetings to review event schedules, production and hospitality needs, VIP and Meet and Greet plans, and overall event logistics, and disseminate information to supporting departments

• Conduct site visits and production meetings with clients to review event logistics and provide expert guidance on venue capabilities and best practices

• Collaborate and coordinate staffing needs and event logistics with third party vendors and internal departments including Parking, Housekeeping, Marketing and Communications, Janitorial and Conversion, Engineering, Operations, Food and Beverage, Ticketing, Merchandise, IT, and Security to ensure the successful planning and execution of all venue events

• Lead weekly team production meetings to review event logistics and ensure alignment of departmental plans and communications with the client advance and overall venue operations

• Compile the Event Order and ensure timely distribution of event schedules, layouts, production plans, and operational needs in advance of each event, and provide post-event feedback in the Event Recap

• Serve as Manager on Duty for all ticketed and public events and address and resolve issues that arise during events while maintaining a professional and solutions-oriented approach

• Lead pre-event staff briefings and client security meetings

• Supervise venue-wide setup, execution, and breakdown of events, ensuring all safety protocols and standards are upheld

• Ensure ADA accommodations are available and accessible for all guests in compliance with applicable regulations

• Work closely with the security team to ensure the safety of guests and staff by proactively identifying and addressing potential risks

• Coordinate with housekeeping operations to ensure the venue is clean and well-maintained before, during, and after events

• Develop full event estimates in advance and compile all invoices, receipts, and actuals for event settlement

• Oversee implementation and event execution of partner assets and programming

• Assist in coordinating venue usage by internal and special events teams by conducting site visits and providing on-site facility management support

• Develop and implement strategies to improve the guest and client experience, making recommendations based on feedback, data analysis, and industry best practices

• Budget and plan, in coordination with the Production Manager, regular technical maintenance of production equipment including lighting fixtures, audio infrastructure, speakers, rigging equipment, motors and chain hoists, and show power systems

• Create and plan an ongoing CapEx forecast for production systems and facility and utility systems

• Perform other duties as assigned to support overall facility management and operations

Qualifications

• Bachelor's degree in Hospitality Management, Event Management, Production Management, Technical Theater, Business or a related field

• 8+ years of experience in event operations, live event production management or venue management, with a proven track record of large-scale event execution and leading teams in a fast-paced environment

• Knowledge of lighting, audio, video and stage management for live events

• Knowledge of ADA regulations, emergency preparedness and security protocols for public venues

• Strong leadership and team management skills

• Excellent organizational and project management skills with a keen eye for detail and proactive approach to problem solving

• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients, vendors and team members

• Proficiency in event management software, scheduling software and Microsoft Office Suite

• Ability to work evenings, weekends and holidays as required by the event schedule

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required – 8+ Years

This position is on-site.

JM2026

Company:

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws.  We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.