Solutions Architect

About The Role
Hello Patient is seeking a Solutions Architect to partner closely with our healthcare customers and lead technical delivery across implementation, onboarding, and ongoing support. You will work directly with customers to understand their workflows, diagnose complex technical issues, and deliver scalable solutions that improve both customer outcomes and our internal support capabilities.

This is a hands-on, customer-facing technical role. While you will not be expected to write production application code, you should be comfortable using SQL for investigation and validation, and navigating APIs, logs, configurations, and integration patterns to drive resolution and successful deployments.

Responsibilities

• Own end-to-end technical engagements for healthcare customers across onboarding, implementation, go-live, ongoing support, and expansion.
• Support sales with technical discovery and implementation scoping to ensure smooth handoffs and successful outcomes.
• Serve as a technical escalation point for complex issues, leading troubleshooting efforts and coordinating with internal teams to drive timely, durable resolution.
• Partner with customers to translate real-world workflows into clear implementation plans, best practices, and repeatable solution designs.
• Use SQL to investigate data issues, validate system behavior, and support reporting and analysis as needed.
• Develop and maintain documentation, runbooks, and reference materials to enable customer self-service and reduce repeated escalations.
• Identify recurring issues and patterns, and recommend process, product, and tooling improvements to prevent future problems.
• Collaborate closely with Customer Success, Support, Product, and Engineering to advocate for customer needs and influence prioritization.
• Contribute to internal enablement by sharing learnings, standardizing solutions, and improving team readiness for healthcare-specific requirements.

Qualifications

• 3+ years of experience in a customer-facing technical role; software engineering background is a plus
• Strong troubleshooting skills across APIs, integrations, data flows, and system configuration, with a track record of driving issues to root cause and resolution.
• Proficiency with SQL for investigation and validation (e.g., joins, aggregations, filtering).
• High ownership and sound judgment, with the ability to manage multiple customer engagements in a fast-paced environment.
• Nice to have: experience working with healthcare customers or healthcare-adjacent workflows

Why You'll Love Working Here

• Real Impact – Help healthcare teams cut hours of admin work and focus more on patient care.
• Early-Stage Ownership – Join a well-funded startup where you'll own meaningful projects from day one.
• Agency to Drive Outcomes – You'll have the freedom to make decisions, move fast, and see your work directly shape results.
• Collaborative Team Environment – Work alongside founders who've scaled healthcare products and infrastructure nationally.
• Values-Driven Culture – We operate with empathy, trust, and curiosity in every decision.
• Great Benefits – Competitive pay, equity, PTO, and comprehensive health, dental, and vision insurance.
• Fast Growth – Build category-defining technology and grow your skills quickly in a high-impact environment.

Compensation
Compensation includes a base salary of $140K–$200K and generous equity in a fast-growing healthtech startup.

About Hello Patient
Hello Patient is transforming healthcare communication through advanced conversational AI. After spending 3.5 years scaling Carbon Health's technology during its hypergrowth, our founding team witnessed firsthand how much clinical time gets wasted on basic communication—great clinicians buried in administrative work, patients frustrated by missed connections and phone tag.

Our enterprise-grade AI platform proactively engages patients through perfectly timed calls and texts, naturally resolving complex interactions end-to-end—from patient acquisition and scheduling to retention. Built with security and compliance at its core, our technology integrates seamlessly with existing healthcare infrastructure to deliver 24/7 patient engagement while enabling staff to focus on what matters most: providing exceptional care.

Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.