Front Desk Supervisor

CoCo Key Hotel and Water Resort is a family-friendly hotel with 392 spacious guest rooms and a one-of-a-kind 54,000 sq. ft. canopy-covered/outdoor water park located on Orlando's iconic International Drive. Along with exhilarating water slides and refreshing swimming pools, our International Drive hotel is home to a 6,500 sq. ft. arcade, two restaurants, an on-site convenience store, fitness center and more. As a proud Universal Partner Hotel, CoCo Key Hotel and Water Resort provides a scheduled shuttle service to Universal Orlando Resort and SeaWorld Orlando, or hop on the I-Ride Trolley to cruise the shops and attractions along the International Drive corridor. Enjoy great value and premium amenities just minutes from the thrilling theme parks and Central Florida's best shopping.

We are seeking a highly motivated and organized Front Desk Supervisor to oversee the daily operations of our front desk team. The ideal candidate will ensure seamless guest experiences, manage staff schedules, resolve issues promptly, and uphold the highest standards of service.

Key Responsibilities:

• Supervise and coordinate daily activities of front desk staff, including receptionists and guest service agents.
• Train, mentor, and coach team members to maintain excellent service standards.
• Handle guest complaints, requests, and escalations in a professional and timely manner.
• Ensure smooth check-in/check-out procedures, reservations, and billing processes.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Monitor front desk operations and maintain organized records and reports.
• Enforce hotel policies and procedures, including safety and security protocols.
• Assist in staff scheduling and attendance tracking.

• Participate in team meetings and support management with operational improvements.

• Previous experience in a front desk or guest services role, preferably in a supervisory capacity.

• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency with property management systems (PMS).
• Ability to multitask and remain calm under pressure.
• Professional appearance and demeanor.

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Tuition Reimbursement
• Holiday Pay
• Paid Vacation