Retail Manager

Position Overview:

The Retail Manager at Edgewood Tahoe Resort is responsible for the strategic leadership, operational excellence, and guest satisfaction of all retail outlets at our Forbes-rated luxury resort and world-class golf destination. This includes oversight of multiple unique retail environments such as the golf pro shop, resort boutique, and adventure shop. The ideal candidate brings a blend of luxury brand management, team leadership, merchandising expertise, and a deep commitment to delivering an exceptional guest experience consistent with a five-star standard.

Key Responsibilities:

• Oversee day-to-day operations of all retail outlets to ensure consistency in service, presentation, and product offering.
• Establish and enforce high standards for visual merchandising, inventory control, and customer engagement.
• Drive revenue through creative merchandising strategies, seasonal campaigns, and guest-centric initiatives.
• Monitor inventory levels, purchasing, receiving, and loss prevention procedures to optimize profitability.
• Collaborate with Finance and Procurement teams to manage vendor relationships and negotiate contracts.
• Cultivate a culture of excellence, luxury service, and team accountability across all retail touchpoints.
• Conduct ongoing training on product knowledge, Forbes service standards, and retail best practices.
• Ensure all retail operations reflect the luxury brand ethos of the resort and exceed guest expectations.
• Collaborate with Golf to ensure consistent retail standards across all outlets, including the Pro Shop, Boutique, and Adventure Center.
• Attend retail trade shows and industry events to identify emerging trends, source new products, and maintain vendor relationships
• Provide guidance and training to Pro Shop team members on merchandise presentation, visual standards, and product knowledge.
• Respond promptly and professionally to guest feedback and resolve service issues with discretion.
• Partner with Golf, Purchasing, Resort Experience, and Hospitality teams to align retail strategies with broader resort goals.
• Recruit, train, and manage a high-performing team of retail associates, and supervisors.
• Perform other related duties as assigned to support the overall success of the team and business.

Qualifications and Skills:

• Ability to work flexible schedules, including nights, weekends, and holidays.
• 3 years of retail management experience, preferably in a Forbes-rated resort, luxury hotel, or high-end golf operation.
• Strong knowledge of high-end fashion, accessories, and lifestyle products.
• Proven track record of driving revenue, managing budgets, and leading diverse teams.
• Strong knowledge of merchandising, visual display standards, and luxury consumer behavior.
• Excellent interpersonal, communication, and leadership skills.
• Proficiency with POS systems, inventory management software, and retail analytics.

Physical Requirements:

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.