Mid-Level IT Support Specialist

Position Overview:

The Titomic U.S. Information Technology team is seeking a mid-level IT Security and Support Specialist with hands-on experience supporting Microsoft GCC High Office 365 environments. This role is responsible for maintaining secure and compliant cloud operations, supporting end-users, managing system configurations, and responding to incidents and service requests. You will collaborate with internal teams to ensure systems remain resilient, compliant, and user-focused while assisting to ensure users operate at the highest level possible. If you have a positive attitude and a willingness to use your existing skills while learning more in a positive manufacturing environment you could be a fit for this position.

Responsibilities:

Manage and monitor security configurations within GCC High Office 365 (Exchange Online, Teams, SharePoint, OneDrive).

• Maintain compliance with NIST and
• Support endpoint protection, vulnerability management, and multifactor authentication (MFA) configuration.
• Review and respond to Microsoft Security and Compliance alerts within the GCC High environment.
• Perform regular audits, generate reports, and remediate non-compliance issues in coordination with governance teams.
• Assist in implementing and maintaining secure baseline configurations across cloud and hybrid environments.
• Experience in maintaining an active SSP.
• Provide Level 1/2/3 support for users in GCC High, resolving issues related to identity, access, collaboration tools, and desktop performance.
• Administer user accounts, groups, and licensing within Microsoft 365 GCC High via Azure AD and PowerShell.
• Troubleshoot connectivity and access issues in compliance-restricted environments.
• Support Intune MDM/MAM policies and secure device onboarding/offboarding.
• Create and maintain knowledge base articles and user guides for supported systems.
• Network experience a plus

Required Qualifications:

• 3–5 years of experience in IT security and/or IT support roles.
• Direct experience working with Microsoft 365 GCC High.
• Strong working knowledge of Windows OS, Office applications, Active Directory, and PowerShell scripting.
• Experience with compliance frameworks such as CMMC or ITAR.
• Familiarity with Microsoft Security & Compliance Center, Azure Security Center, Defender for Endpoint, and Conditional Access.
• Strong troubleshooting skills and ability to communicate effectively with both technical and non-technical users.

Preferred Qualifications:

• Microsoft certifications
• Experience with ITSM tools.

Security Requirements:

• U.S. citizenship without dual citizenship is required.
• Background check will be required for the position.
• Drug testing may be required for the position.
• Must possess or be able to obtain a U.S. Government security clearance.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a US citizenship without dual citizenship?
• Do you currently possess or are able to obtain a U.S. Government security clearance?

Experience:

• IT: 3 years (Required)

Ability to Commute:

• Madison, AL Required)

Work Location: In person