Senior Program Manager

Arbiter is on a bold mission to end healthcare fragmentation by unifying patients, providers, and payers on a single intelligent care orchestration platform. Our shared data spine integrates clinical, financial, and policy information to ensure patients receive the right care, in the right place, at the right time. By connecting the people and systems behind every care decision, Arbiter is transforming how healthcare is delivered.

Today's fragmented healthcare system delays access to the care patients need and burdens providers with inefficiencies. Arbiter uses AI to close gaps in care, optimize referrals, accelerate authorizations, and improve site-of-care navigation. Backed by leaders from top healthcare and technology organizations, we partner with hospitals, health systems, payers, and enterprise clients to build the connected infrastructure healthcare has been missing.
Responsibilities

As a Senior Program Manager, you will be a senior individual contributor responsible for leading complex, multi-step deployments of Arbiter's platform across large healthcare organizations. You'll translate product and engineering concepts into clear implementation plans, coordinate across internal and external stakeholders, and ensure each launch drives measurable clinical and operational value. You'll move fluidly between technical detail and executive-level communication, guiding customers through change while partnering closely with Product and Engineering to ensure successful delivery.

• Lead Complex Implementations: Own end-to-end planning, execution, and delivery for multi-phase implementations across payer, provider, and enterprise clients, ensuring timelines, requirements, and outcomes are met.
  

• Bridge Product, Engineering, and Client Needs: Translate customer workflows, data requirements, and integration needs into actionable plans. Partner with engineering teams to resolve issues, clarify requirements, and anticipate risks.
  

• Manage Multi-Stakeholder Healthcare Deployments Coordinate across clinical, operational, technical, and executive stakeholders on both sides of the partnership, ensuring alignment, clear communication, and smooth execution.
  

• Drive Customer Readiness and Adoption Prepare clients for launch through workflow mapping, training, change management, and ongoing support. Monitor success metrics and surface insights to improve future implementations.
  

• Support Continuous Improvement Provide structured feedback to Product and Engineering based on implementation learnings. Identify process gaps and help refine Arbiter's playbooks, templates, and delivery approach.
  

Minimum Qualifications

• 8+ years in healthcare technology, software, services, or implementation roles

• Experience managing complex implementations or deployments for enterprise healthcare technology, involving multi-stakeholder coordination and data or workflow integrations

• Strong ability to speak product and engineering translating between technical teams and customer-facing groups

• Demonstrated success working directly with large healthcare clients (payers, health systems, or provider groups) in high-stakes environments

• Comfort getting into technical details including APIs, data flows, system configurations, and troubleshooting

• Excellent communication skills across audiences, from technical teams to C-suite executives

This role can be remote or onsite, based in our New York City office, in a fast-paced, collaborative environment where great ideas move quickly from whiteboard to production.

Job Benefits

We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth:

• Highly Competitive Salary & Equity Package: Designed to rival top FAANG compensation, including meaningful equity.

• Generous Paid Time Off (PTO): To ensure a healthy work-life balance.

• Comprehensive Health, Vision, and Dental Insurance: Robust coverage for you and your family.

• Life and Disability Insurance: Providing financial security.

• Simple IRA Matching: To support your long-term financial goals.

• Professional Development Budget: Support for conferences, courses, and certifications to fuel your continuous learning.

• Wellness Programs: Initiatives to support your physical and mental health.

Pay Transparency

The annual base salary range for this position is $160,000-190,000. Actual compensation offered to the successful candidate may vary from the posted hiring range based on work experience, skill level, and other factors.