Assistant Front Office Manager

Overview
We are seeking a dedicated and detail-oriented Assistant Front Office Manager to join our team. This role is essential in ensuring the smooth operation of the front office, providing exceptional customer service, and maintaining a welcoming environment for our guests. The ideal candidate will possess strong hospitality skills and a passion for delivering outstanding guest experiences.

Duties

• Assist the Front Office Manager in overseeing daily operations of the front desk and lobby area.
• Ensure high standards of customer service are maintained at all times.
• Manage guest check-in and check-out processes efficiently, ensuring accuracy in billing and reservations.
• Handle guest inquiries, complaints, and requests with professionalism and courtesy.
• Supervise front desk staff, providing training and support as needed to enhance performance.
• Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
• Utilize phone systems to manage incoming calls and ensure proper phone etiquette is followed.
• Foster positive guest relations by engaging with guests during their stay and addressing any issues promptly.

Experience

• Previous experience in hospitality or hotel management is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in using phone systems and handling multiple calls efficiently.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Excellent phone etiquette and interpersonal skills to build rapport with guests and team members.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry

Job Type: Full-time

Pay: $60, $62,079.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Food provided
• Health insurance
• Health savings