Senior Client Program Manager

Job Description Summary
As a Senior Manager, Client Programs, you will oversee enterprise-level client programs, ensuring strategic execution, operational excellence, and high-impact delivery across regions or service lines. You'll serve as the primary executive point of contact for major clients while leading cross-functional teams, driving profitability, and ensuring program performance meets the highest standards.

Job Description
What You'll Do

• Lead strategic management of multiple large-scale client programs and ensure operational excellence.
• Serve as the executive point of contact for client leadership teams and key stakeholders.
• Define program goals, timelines, KPIs, and performance benchmarks.
• Oversee cross-functional execution across engineering, construction, permitting, finance, and operations.
• Manage program financials including forecasting, billing structures, margins, and budget adherence.
• Partner with Business Development and Operations to support client expansions, renewals, and growth opportunities.
• Identify risks, analyze trends, and implement mitigation strategies across portfolios.
• Drive standardization, process improvements, and innovation in program delivery models.
• Coach, mentor, and develop junior program managers and client-facing supervisors.

What You'll Bring

• Bachelor's degree required; Master's in Business, Engineering, or related field preferred.
• 8–10+ years of experience leading large client programs, including in a senior or leadership capacity.
• Deep understanding of telecom engineering, construction, OSP/ISP operations, and regulatory requirements.
• Strong executive presence with the ability to influence at all organizational levels.
• Proficiency with analytics, budgeting, forecasting, and enterprise program management tools.

Preferred Qualifications

• Experience managing Tier 1 carrier accounts or large public-sector telecom programs.
• Familiarity with regulated or unionized construction environments.
• PMP certification; Lean Six Sigma or similar process improvement training.

Working Conditions

• Office and client-site environment with frequent regional and national travel.
• Occasional extended hours during critical project phases or escalations.

Physical Requirements

• Ability to travel frequently and walk construction sites as needed.
• Ability to sit, stand, or work at a computer for extended periods.
• Ability to lift up to 30 lbs occasionally.

Why Join Us
At TriTechne, you'll help deliver reliable connectivity that powers homes, businesses, and communities. We provide hands-on training, career growth opportunities, and a safety-first culture where your skills and commitment make a difference.

Note:
This job posting provides a general overview of the responsibilities and qualifications typically associated with the Senior Manager, Client Programs role. Actual job duties may vary depending on client and program needs.
How We Work – TriTechne's Core Values

• Integrity: We uphold the highest standards of honesty and transparency in all of our actions and communications.
• Accountability: We commit to results and exceptional quality in our work and fully embrace accountability to our team and to our goals.
• Respect: We foster an environment of mutual respect, support, and encouragement, recognizing the value of every individual.
• Coachability: We are committed to growth and self-directed learning, actively seeking and openly welcoming feedback on our performance and our decision-making.
• Teamwork: We believe in the power of collaboration, leveraging our collective strengths to surpass individual capabilities in order to achieve shared objectives.

Benefits
TriTechne offers a comprehensive benefits package to all full-time employees. The Benefit Package includes the following: Health, Dental, and Vision insurance, Life Insurance, Short-Term & Long-Term Disability Insurance, a 401(k)-retirement plan with company match, paid time off, and other benefits that will be detailed upon your onboarding.