Systems Administrator - Tier 2

Clearance Jobs

United States

United States

À propos

divh2System Administrator/Software Analyst/h2pGovCIO is currently hiring for System Administrator/Software Analyst to support our US Coast Guard IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid remote position./ppResponsibilities:/pulliProvide technical support: Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems./liliDiagnose and resolve issues: Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions./liliHandle support requests: Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system./liliEscalate complex problems: Report significant or recurring issues to higher-level support teams (Tier 3 or higher)./liliMaintain systems and documentation: Install and configure software, document internal procedures and FAQs./liliCommunicate with users: Walk users through the use of our products or systems, and provide follow-up communication to ensure resolution./li/ulpQualifications:/pulliBachelors with 5-8 years (or commensurate experience)/liliProficiency in operating systems (Windows)/liliKnowledge of Microsoft software applications such as Outlook, TEAMS, and OneDrive. Knowledge of troubleshooting Adobe issues. Knowledge of Microsoft Application Suite./liliKnowledge of EDMS and Active Directory./liliKnowledge of SharePoint./liliAbility to diagnose and resolve technical problems efficiently./liliAbility to follow previously defined troubleshooting processes/liliExcellent verbal and written communication skills to explain complex technical issues clearly to non-technical users./liliPatience and empathy to provide top-notch service and ensure user satisfaction./liliAbility to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs)./liliAbility to work independently and as part of a team./li/ulpClearance Required: US Citizenship is required to obtain and maintain Public Trust Preferred Skills and Experience:/pulliExperience with SNOW and ticketing software is preferred./li/ulpCompany Overview:/ppGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we cant do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?/ppWhat You Can Expect:/ppInterview
Hiring Process:/pulliDuring the Interview Process/liulliVirtual video interview conducted via video with the hiring manager and/or team/liliCamera must be on/liliA valid photo ID must be presented during each interview/li/ulliDuring the Hiring Process/liulliEnhanced Biometrics ID verification screening/liliBackground check, to include:/liulliCriminal history (past 7 years)/liliVerification of your highest level of education/liliVerification of your employment history (past 7 years), based on information provided in your application/li/ul/ul/ulpEmployee Perks:/pulliEmployee Assistance Program (EAP)/liliCorporate Discounts/liliLearning
Development platform, to include certification preparation content/liliTraining, Education and Certification Assistance*/liliReferral Bonus Program/liliInternal Mobility Program/liliPet Insurance/liliFlexible Work Environment/li/ulp*Available to full-time employees/ppWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets./ppPosted Pay Range: The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an at-will position and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors./ppPosted Salary Range: USD $61,850.00 - USD $75,000.00 /Yr./p/div

United States

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