Referrals Coordinator

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you

What You'll Do:

• Coordinate follow up care from appointments
• Work with Physicians and Nurses in managing client care
• Respond to all communications including e-mails and phone calls in a timely manner
• Coordinate with other staff to ensure exceptional delivery of service
• Answer patient calls from assigned phone queues
• Perform other administrative functions including faxing, printing, scanning and mailing to patients and other health care providers and facilities
• There is no face-to-face patient contact in this role; the primary interaction with patients is through the telephone or by e-mail. The role is well suited to candidates who have demonstrated the ability to thrive in a changing environment, have excellent organization skills, a strong attention to detail, an ability to prioritize and have experience working with multi-disciplinary teams.

What You'll Need:

• Prior experience in a medical administrative or client service position working with outbound medical referrals
• Experience in a Medical Office position is an asset
• Medical Office Administration diploma is a plus
• Excellent written, verbal and electronic communication skills
• Proficient in Outlook
• Exceptional client service skills
• Sound knowledge of medical terminology
• Experience with Accuro EMR and Salesforce is a plus

Position Pay Range

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives. ​

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

AI Use Disclosure – Recruitment at Medcan​

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of candidates as part of a fair, transparent, and inclusive hiring process. These tools assist our Talent Acquisition team but do not make final hiring decisions. All decisions are reviewed and made by our hiring teams to ensure fairness and alignment with Medcan's values. If you have questions about how your application is assessed, please contact Medcan's Talent Acquisition team