IT Helpdesk Support Technician

Overview:

Onsite, M-F, 9-5pm

Full-time position

Salary starts at $55,000 annually

A global consultancy firm in Waltham, MA is looking for a reliable and resourceful IT Help Desk Technician to join their small but dynamic on-site team. You'll be the go-to expert for all things tech-supporting about 200+ employees company-wide while working closely with a local team of five.

If you enjoy solving problems, keeping technology running smoothly, and making a real impact in a collaborative environment, this is the perfect opportunity for you.

Responsibilities:

• Provide day-to-day technical support for end users, both in-person and remotely.
• Manage and resolve support tickets using our AWS/Azure-based ticketing system.
• Handle hardware and software troubleshooting (PCs, laptops, printers, peripherals).
• Perform light desktop support tasks-like fixing a jammed printer, swapping a mouse, or checking cable connections.
• Maintain and track PC/laptop inventory, ensuring smooth deployment and lifecycle management.
• Support user accounts, permissions, and password resets in Microsoft 365 and Active Directory.
• Set up and configure new hardware and software for employees.
• Document solutions and assist with creating internal IT guides or FAQs.

• Competitive salary and full-time stability.
• Supportive, people-first company culture with a small local team feel.
• Exposure to a broad range of IT environments and tools.
• Opportunities for professional growth and skill-building in a collaborative setting.
• No travel required ; all work is performed on-site during regular business hours.

Min: USD $55,000.00/Yr. Max: USD $65,000.00/Yr. Qualifications:

• 2+ years of IT Help Desk or Desktop Support experience in a similar environment.
• Proficiency with Microsoft 365 and Active Directory administration.
• Experience working with ticketing systems (AWS/Azure experience preferred).
• Strong software and hardware troubleshooting skills.
• Excellent communication skills-you can explain tech clearly to non-technical users.
• A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed.
• A commitment to reliability, responsiveness, and teamwork.