Technical Implementations Manager

Medlogix, LLC delivers innovative medical claims solutions through a seamless collaboration of our Medlogix technology, our highly skilled staff, access to our premier health care provider networks, and our commitment to keeping our clients' needs as our top priority. Medlogix has a powerful mix of medical expertise, proven processes and innovative technology that delivers a more efficient, disciplined insurance claims process. The result is lower expenses and increased productivity for the auto insurance and workers' compensation insurance carriers; third party administrators (TPAs); and government entities we serve.

Job Title: Technical Implementations Manager

Location: Full Time, Remote

Summary:

Leading implementations of MyMedlogix, a sophisticated SaaS-based Medical Claims Management platform and suite of products, for new and existing clients and ensuring all stakeholder needs are met.

As the primary liaison between clients, internal product development, implementations engineers, and service teams, you ensure the successful delivery, configuration, and adoption of our product solutions. As a key member of the Information Technology Team, you act as both an individual contributor and a collaborative team player, driving functional and data analysis of medical claims workflows and information. You interpret complex carrier requirements, translating them into actionable implementation plans and, when necessary, product enhancement requests. You will manage multiple concurrent implementations of varying size and complexity, capture scope and requirements, and drive process improvement to develop scalable documentation, templates, and repeatable processes that support high-quality client onboarding and product launches.

Success in this role is measured by client satisfaction, timely delivery, and the continuous improvement of implementation methodologies.

Responsibilities:

• Create and maintain an implementation project portfolio with detailed plans, timelines, and dashboards; publish regular status, risk, and mitigation updates to internal and external stakeholders.
• Manage multiple concurrent implementations for MyMedlogix products from initiation through go-live and post-launch support for new and existing customers, including proactively identifying and mitigating risks to ensure successful outcomes.
• Facilitate client-facing meetings, including kickoffs, requirement workshops, and status updates, ensuring clear communication and alignment.
• Define scope, requirements, deliverables, and timelines through collaboration with internal stakeholders (Product Development, Engineering, Operations, Compliance) and external client teams.
• Lead configuration of platform features to meet client needs, including integration with third-party systems as required.
• Plan and coordinate resources across product and implementation teams to ensure timely delivery, including collaboration and alignment with product release dependencies or enhancements required for implementation.
• Serve as the primary point of contact for Medlogix