Hotel Front Desk

Job Overview
We are seeking a dedicated and experienced Hotel Front Desk clerk to join our team. In this pivotal role, you will oversee front desk operations, ensuring exceptional guest experiences and efficient hotel management. The ideal candidate will possess strong customer service skills, a background in hospitality, and the ability to work with a team effectively. Your expertise in guest relations and hotel operations will be essential in maintaining high standards of service.

Duties

• Supervise daily front desk operations, ensuring smooth check-in and check-out processes for guests.
• Provide exceptional customer service by addressing guest inquiries, resolving complaints, and enhancing overall guest satisfaction.
• Conduct night audits as required, ensuring accurate financial reporting and adherence to hotel policies.
• Maintain effective communication with other departments to coordinate guest services and special requests.
• Oversee the operation of multi-line phone systems, ensuring professional phone etiquette is upheld at all times.
• Assist in managing reservations and room assignments while maintaining accurate records of guest information.
• Foster a welcoming environment that promotes positive guest relations and repeat business.

Requirements

• Proven experience in hotel hospitality with a focus on front desk operations.
• Strong customer service skills with the ability to handle difficult situations calmly and professionally.
• Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
• Familiarity with night audit procedures and experience in resort or hotel environments preferred.
• Excellent phone etiquette and proficiency in using multi-line phone systems.
• Strong organizational skills with attention to detail to manage multiple tasks efficiently.
• Ability to work flexible hours, including nights, weekends, and holidays as needed. Join our team as a Hotel Front Desk clerk where your leadership will contribute significantly to creating memorable experiences for our guests

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Ability to Commute:

• Jackson, MI Required)

Ability to Relocate:

• Jackson, MI 49202: Relocate before starting work (Required)

Work Location: In person