Sr. Event Services Manager

Job Description Summary

Job Description

Event Planning and Execution

• Act as the central point of communication between clients and all hotel teams (Culinary, Banquets, AV, Engineering, Front Office, Housekeeping, Accounting) to guarantee smooth event coordination and seamless execution.
• Oversee a diverse lineup of events—including corporate and government meetings, galas, and corporate social gatherings—while delivering exceptional service and attention to detail.
• Conduct detailed client consultations to confirm event objectives, guest room needs, meeting room setups, timelines, menus, and audiovisual needs.
• Monitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels' agreements.
• Create, update, and distribute Banquet Event Orders (BEOs) and Group Resumes with absolute accuracy, ensuring all details (room setups, F&B requirements, timing, billing, and guarantees) are current and verified with all departments.
• Oversee all aspects of event setup and service execution, including on-site presence during major events to ensure flawless delivery.
• Keep proactive open, consistent communication with clients throughout the planning process and event lifecycle to ensure satisfaction, manage updates, and strengthen ongoing partnerships.
• Maintain detailed notes in the event management system for traceability and accountability.
• Manage multiple versions of BEOs within deadlines, ensuring version control and consistency across departments.
• Participate in weekly BEO review meetings with internal departments to share updates and confirm logistical alignment.

Event Sales

• Nurture strong client relationships to encourage repeat bookings and generate referrals.
• Identify upsell opportunities 

Communication and Collaboration

• Collaborate closely with sales, operations, and culinary departments to enhance event quality and drive overall profitability.
• Contribute to hotel-wide meetings and strategic planning discussions to ensure events support larger organizational goals.
• Provide clear, professional, and timely communication to both internal teams and clients regarding approaching Cut-Off Dates, Attrition and other deliverables.
• Convert detailed event requirements into straightforward, executable directives for banquet and culinary staff.
• Facilitate pre-convention briefings and post-event reviews to analyze achievements, address challenges, and identify areas for improvement.
• Foster strong, productive relationships with vendors, event planners, production partners, and internal stakeholders.
• Handle last-minute adjustments and guest issues with tact, composure, and a high level of professionalism.
   

Systems & Administrative Excellence

• Proficiently work within a variety of hospitality software systems, such as:
• , Social Tables, TripleSeat, or similar CRM/event management tools
• Sertifi, DocuSign, or comparable brand-specific platforms
• Produce precise event documentation, including event orders, contracts, billing summaries, invoices, and after-action reports.
• Maintain detailed event files and digital documentation in compliance with hotel SOPs and brand standards.
• Review and balance master accounts, verify accurate coding, and collaborate with Accounting to ensure prompt invoicing and