Salesforce Developer

Job Title: Salesforce Developer (Strong FSM / Field Service Expertise)

***NO C2C***

Position Summary

We are seeking a skilled
Salesforce Developer
with deep experience in
Salesforce Field Service (SFS / FSL / FSM)
to design, build, and optimize scalable solutions across our field operations. The ideal candidate will have hands-on expertise in Salesforce development and configuration, strong understanding of field service business processes, and the ability to translate operational requirements into practical technical solutions.

Key Responsibilities

• Design, develop, and implement Salesforce solutions with a primary focus on
  Salesforce Field Service (FSM/SFS)
  modules.
• Customize and configure
  Service Appointments, Work Orders, Work Types, Scheduling Policies, Service Resources, Skills, and Territories
  .
• Develop Lightning Web Components (LWCs), Apex classes/triggers, Flows, and integrations to extend FSM functionalities.
• Optimize dispatcher workflows, mobile field-technician experiences, and overall service lifecycle processes.
• Collaborate with business users, service teams, and product owners to gather requirements and translate them into technical designs.
• Integrate Salesforce with external systems using REST/SOAP APIs, Middleware, and platform events.
• Ensure adherence to Salesforce best practices, code quality standards, and security protocols.
• Perform unit testing, support UAT, troubleshoot issues, and deploy solutions using CI/CD tools.
• Maintain documentation for system design, configurations, and development activities.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• 3–7+ years of Salesforce development experience
  , including Apex, LWC, Flows, SOQL/SOSL, and integrations.
• 2+ years of hands-on experience with Salesforce Field Service (FSM/SFS)
  .
• Strong understanding of FSM data model and components:
• Work Orders & Work Order Line Items
• Service Appointments
• Scheduling & Optimization
• Mobile Technician App
• Service Resources & Skills
• Service Territories & Operating Hours
• Experience with Salesforce configuration: Process Builder/Flows, Custom Objects, Validation Rules, Page Layouts, etc.
• Experience integrating Salesforce with third-party systems.
• Familiarity with Git-based source control (GitHub/Bitbucket) and CI/CD tools (Copado, AutoRABIT, Gearset).