Customer Service Representative

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• 401(k)
• 401(k) matching
• Employee discounts
• Paid time off
• Training & development

Join our Friendly & Positive Team
Are you someone with a positive attitude who enjoys working with others? Do you thrive on providing friendly, welcoming customer service over the phone? If you're comfortable answering calls, engaging with customers, and ensuring they feel valued, we want you on our team

What we are looking for...

We're looking for a customer-focused, team-oriented individual who won't just send calls to voicemail but will actively assist customers with enthusiasm. If you love making a great first impression and creating a warm, helpful experience for every caller, this role is for you

We Offer

• Comprehensive paid process and systems training to equip you with the necessary skills for success.
• Paid time off and holidays for a healthy work-life balance.
• Paid on-the-job training to continuously enhance your knowledge and expertise.
• Performance-based pay and bonuses to recognize and reward your contributions.
• Stable, full-time hours ensuring job security and consistent employment throughout the year.
• Engaging team culture with regular events fostering camaraderie and collaboration.

Job Summary
Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Convert customer inquiries from various communication channels into in-home sales appointments.
• Schedule service appointments, product installations, and/or service appointments with both customers and Window World team.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into customer relationship software (CRM)
• Prepare customer service call reports for service technician.

Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.